Head of Driver Operations LATAM
inDrive
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See open jobs at inDrive.See open jobs similar to "Head of Driver Operations LATAM" General Catalyst.Head of Driver Retention LATAM
, Rio de Janeiro
We are seeking a dynamic and strategic leader to join inDrive as the Head of Driver Retention - LATAM. In this role, you will be responsible for developing and implementing innovative retention strategies that enhance driver’s activity, satisfaction, and loyalty. You will collaborate with cross-functional teams to create a supportive environment for our drivers, ensuring that they feel valued and engaged.
Responsibilities
- drawing up a strategy for activation, reactivation, and retention of drivers in the macroregion;
- budgeting for attracting, activating, and retaining users based on KPI;
- determination of the correctness of the chosen strategy for launching cities, developing the cities of the network;
- initiation and implementation of projects to optimize business processes and costs;
- development and implementation of a comprehensive strategy for the development of cities, countries, and regions (finance; new and old drivers; activation level, retention and black; outsourcing or in-house);
- improvement and constant monitoring of key indicators of cities where inDrive operates;
- conducting multivariate studies of new countries/cities to identify the socio-economic situation by immersion and in-depth interviews with potential users;
- motivating and developing the team, increasing their expertise;
- initiation and participation in the implementation of important product and marketing changes in the macroregion;
- the ability to work effectively with multiple projects, keeping in mind the rapid growth of the company.
Qualifications
• At least 3 years experience in a related field;
• Multitasking;
• Experience in setting up or fast-moving deployment of effective teams;
• Advanced skills in Google Sheets, Presentations;
• International Management. Experience in cross-culture management;
• Project Management;
• English C1;
• Spanish/Portuguese as an advantage.
This job is no longer accepting applications
See open jobs at inDrive.See open jobs similar to "Head of Driver Operations LATAM" General Catalyst.