Senior CX Specialist
inDrive
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See open jobs at inDrive.See open jobs similar to "Senior CX Specialist" General Catalyst.Almaty, Kazakhstan
Posted 6+ months ago
Senior CX Specialist
Kazakhstan, Almaty
- Hybrid
- Full-time
- Senior
We are seeking for a Senior CX Specialist to join our team to help us become even more customer focused! If Voice of Customers, quantative researches and Customer Experience make a solid impression, than this role is about you!
Responsibilities
- Conducting quantitative research. Tracking studies (CSAT, NPS, CSI, etc.) and single quantitative studies on internal customer databases.
- Regular work with VoC. Processing results and forming reports, controlling the sample, participating in forming recommendations to improve the tool.
- Selecting research types/methods for tasks.
- Forming the correct sample, verifying its compliance with necessary criteria.
- Creating questionnaires, launching studies, collecting results, interpreting results.
- Understanding principles of working with sampling populations. Ability to mitigate the influence of biases in samples (weighting, fraud cleansing).
- Processing free text, specification, grouping.
- Maintaining project documentation. From terms of reference to reporting, forming a knowledge library.
- Forming reports based on research results and presenting them to the director level.
Qualifications
- Experience in conducting and processing quantitative research (end-to-end), at least 2 years of experience.
- Experience working with analysts: from setting tasks to interpreting results, understanding the connection between studies and the company's product and business metrics.
- Ability to organize and moderate workshops based on research results.
- Experience with Jira, Confluence, Miro, Figma.
- Proficient in English B2+ level.
- Preferred experience with Tableau.
Conditions & Benefits
- Stable salary, official employment.
- Health insurance.
- Hybrid work mode and flexible schedule.
- Access to professional counseling services including psychological, financial, and legal support.
- Discount club membership.
- Diverse internal training programs.
- Partially or fully paid additional training courses.
- All necessary work equipment.
This job is no longer accepting applications
See open jobs at inDrive.See open jobs similar to "Senior CX Specialist" General Catalyst.