Senior CX Specialist
inDrive
This job is no longer accepting applications
See open jobs at inDrive.See open jobs similar to "Senior CX Specialist" General Catalyst.Almaty, Kazakhstan
Posted on Jul 3, 2024
Senior CX Specialist
Kazakhstan, Almaty
- Hybrid
- Full-time
- Senior
We are seeking for a Senior CX Specialist to join our team to help us become even more customer focused! If Voice of Customers, quantative researches and Customer Experience make a solid impression, than this role is about you!
Responsibilities
- Conducting quantitative research. Tracking studies (CSAT, NPS, CSI, etc.) and single quantitative studies on internal customer databases.
- Regular work with VoC. Processing results and forming reports, controlling the sample, participating in forming recommendations to improve the tool.
- Selecting research types/methods for tasks.
- Forming the correct sample, verifying its compliance with necessary criteria.
- Creating questionnaires, launching studies, collecting results, interpreting results.
- Understanding principles of working with sampling populations. Ability to mitigate the influence of biases in samples (weighting, fraud cleansing).
- Processing free text, specification, grouping.
- Maintaining project documentation. From terms of reference to reporting, forming a knowledge library.
- Forming reports based on research results and presenting them to the director level.
Qualifications
- Experience in conducting and processing quantitative research (end-to-end), at least 2 years of experience.
- Experience working with analysts: from setting tasks to interpreting results, understanding the connection between studies and the company's product and business metrics.
- Ability to organize and moderate workshops based on research results.
- Experience with Jira, Confluence, Miro, Figma.
- Proficient in English B2+ level.
- Preferred experience with Tableau.
Conditions & Benefits
- Stable salary, official employment.
- Health insurance.
- Hybrid work mode and flexible schedule.
- Access to professional counseling services including psychological, financial, and legal support.
- Discount club membership.
- Diverse internal training programs.
- Partially or fully paid additional training courses.
- All necessary work equipment.
This job is no longer accepting applications
See open jobs at inDrive.See open jobs similar to "Senior CX Specialist" General Catalyst.