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Operations Coordinator

inDrive

inDrive

Administration, Operations
Almaty, Kazakhstan
Posted on Tuesday, July 2, 2024

Supervisor

Kazakhstan, Almaty

  • Hybrid
  • Full-time
  • Middle

InDrive Delivery manages deliveries for businesses, from small enterprises to large corporations. It focuses on complex logistics coordination.

Ready to make a difference? Apply now and be part of the InDrive Delivery success story!

Responsibilities

* Onboarding new couriers: Welcoming new hires, providing training on company policies, app usage, and equipment.
* Managing courier equipment: Ensuring couriers have necessary equipment like thermal bags and other materials.
* Shift planning and scheduling: Creating courier schedules and working with them to find shifts that fit their needs.
* Monitoring courier attendance: Tracking attendance and resolving any issues if couriers are absent.
* Enforcing company policies and standards: Ensuring couriers adhere to traffic laws, customer service standards, and company regulations.
* Providing feedback and motivation: Communicating performance updates to couriers, conducting individual feedback sessions, and motivating them to improve their performance.
* Managing payroll: Calculating and processing courier paychecks.
* Providing support to couriers: Addressing any issues or concerns that arise during their work day, and providing assistance in difficult situations.

Qualifications

* Strong leadership and management skills: Ability to motivate and guide a team.
* Excellent communication and interpersonal skills: Ability to effectively communicate with and build relationships with couriers.
* Strong organizational and time management skills: Ability to manage multiple tasks and prioritize effectively.
* Attention to detail: Ability to ensure accuracy and efficiency in all tasks.
* Experience in logistics or a similar field: (Preferred)
* Experience as a courier: (Valued)
* Knowledge of the city: (Valued)
* Proficiency in using technology: Ability to work with apps and online platforms.

Conditions & Benefits

  • Stable salary, official employment.
  • Health insurance.
  • Hybrid work mode and flexile schedule.
  • Relocation package offered for candidates from other regions.
  • Access to professional counseling services including psychological, financial, and legal support.
  • Discount club membership.
  • Diverse internal training programs.
  • Partially or fully paid additional training courses.
  • All necessary work equipment.