E-Payment Operations Specialist
inDrive
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Almaty, Kazakhstan
Posted 6+ months ago
E-Payment Operations Specialist
, Almaty
We are seeking for a E-Payment Operations Specialist to join our team!
Responsibilities
- Process Improvement: Enhance workflow processes, automate tasks, and implement efficient tools to optimise departmental operations.
- Cross-Departmental Support: Assist other internal departments with payment-related matters, explaining complex transactions, processing refunds, and clarifying payment statuses for other departments. Including preparation of instructions for internal tools related to payment processes and training in use.
- Complex Issue Resolution: Address atypical and complex payment-related issues.
- Payment Handling: Ensure uninterrupted payment processing and address transaction problems, such as double charges or erroneous transactions.
- Payment Partnerships: Collaborate with various payment providers, banks, and payment systems.
- Monetization Launch: Participate in the monetization launch of new cities and monitor payment statistics.
- Preparation of instructions for payment methods and instruments.
- Data Analysis: Analyse data and track user adaptation to new payment conditions during monetization in new countries or cities.
- Enhancing Transparency: Take actions to improve transparency, minimise inquiries, and enhance the user payment experience.
- Payment Process Analysis: Analyse payment processing procedures and identify potential improvements.
Qualifications
Mandatory:
- Developed communication skills: effective communication with various levels within the company and external partners.
- Independence, initiative and ability to work autonomously.
- Systems thinking.
- Basic analytical skills.
- Adaptability: Willingness to adapt to diverse markets and changes within them.
- Collaborative team player.
- Knowledge of English at B2 minimum (spoken and written).
- G-suite knowledge: Google Sheets, Google Slides, Google Docs, Google Drive.
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Experience in inDrive Technical Support: knowledge of the application and internal tools and systems.
Desirable:
- Financial education.
- Knowledge of different analytical tools,
- Payment systems knowledge:
- Experience with various payment systems and methods.
Conditions & Benefits
- Competitive salary, health insurance;
- Remote from Kazakhstan;
- Unlimited opportunities for professional and career growth;
This job is no longer accepting applications
See open jobs at inDrive.See open jobs similar to "E-Payment Operations Specialist" General Catalyst.