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E-Payment Operations Specialist

inDrive

inDrive

Operations
Almaty, Kazakhstan
Posted on Monday, July 1, 2024

E-Payment Operations Specialist

, Almaty

We are seeking for a E-Payment Operations Specialist to join our team!

Responsibilities

  • Process Improvement: Enhance workflow processes, automate tasks, and implement efficient tools to optimise departmental operations.
  • Cross-Departmental Support: Assist other internal departments with payment-related matters, explaining complex transactions, processing refunds, and clarifying payment statuses for other departments. Including preparation of instructions for internal tools related to payment processes and training in use.
  • Complex Issue Resolution: Address atypical and complex payment-related issues.
  • Payment Handling: Ensure uninterrupted payment processing and address transaction problems, such as double charges or erroneous transactions.
  • Payment Partnerships: Collaborate with various payment providers, banks, and payment systems.
  • Monetization Launch: Participate in the monetization launch of new cities and monitor payment statistics.
  • Preparation of instructions for payment methods and instruments.
  • Data Analysis: Analyse data and track user adaptation to new payment conditions during monetization in new countries or cities.
  • Enhancing Transparency: Take actions to improve transparency, minimise inquiries, and enhance the user payment experience.
  • Payment Process Analysis: Analyse payment processing procedures and identify potential improvements.

Qualifications

Mandatory:

  • Developed communication skills: effective communication with various levels within the company and external partners.
  • Independence, initiative and ability to work autonomously.
  • Systems thinking.
  • Basic analytical skills.
  • Adaptability: Willingness to adapt to diverse markets and changes within them.
  • Collaborative team player.
  • Knowledge of English at B2 minimum (spoken and written).
  • G-suite knowledge: Google Sheets, Google Slides, Google Docs, Google Drive.
  • Experience in inDrive Technical Support: knowledge of the application and internal tools and systems.

    Desirable:

  • Financial education.
  • Knowledge of different analytical tools,
  • Payment systems knowledge:
  • Experience with various payment systems and methods.

Conditions & Benefits

  • Competitive salary, health insurance;
  • Remote from Kazakhstan;
  • Unlimited opportunities for professional and career growth;