Technical Support Specialist
inDrive
This job is no longer accepting applications
See open jobs at inDrive.See open jobs similar to "Technical Support Specialist" General Catalyst.IT, Customer Service
Almaty, Kazakhstan
Posted 6+ months ago
Technical Support Specialist
, Almaty
We are looking for a Technical Support Specialist to join our Customer support team, which is responsible for handling incidents, that occurred among service users in CIS region.
Responsibilities
- Respond to customer inquiries via phone, email, chat
- Provide accurate, valid, and complete information by using the right methods and tools.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.
- Identify and assess customers’ needs to achieve satisfaction.
- Troubleshoot product or service issues reported by customers.
- Escalate unresolved issues to the appropriate internal teams.
Qualifications
- Excellent communication skills, both verbal and written.
- Proficiency in using customer service software, CRM tools, and Microsoft Office Suite.
- Strong problem-solving abilities and attention to detail.
- Ability to handle stressful situations calmly and effectively.
- Multitasking and time-management skills, with the ability to prioritize tasks.
- Good interpersonal skills and the ability to work well in a team.
Conditions & Benefits
- Stable salary, official registration
- Shift work 2/2
- Unlimited opportunities for professional and career growth, regular external and internal training
- The opportunity to become part of an international team of professionals and just good people who together create one of the coolest success stories in the global IT industry
This job is no longer accepting applications
See open jobs at inDrive.See open jobs similar to "Technical Support Specialist" General Catalyst.