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Technical Support Specialist

inDrive

inDrive

IT, Customer Service
quezon, philippines
Posted on Thursday, June 27, 2024

Technical Support Specialist

Philippines, Quezon

  • Remote
  • Shift work
  • Junior

We're looking for a Technical Support Specialists in Philippines.

If you are people-oriented as we are and ready to improve the quality of our customer service, even more, we're waiting for your CV!

Responsibilities

-Handling incoming/outbound calls;
-Response to clients requests via chat and email
-Helping and solving appeals of users.
-Analysis of client requests (chat, email)
-Conflicts resolution
-Managing customers expectation

Qualifications

-PC knowledge at the confident user level

-Google products knowledge: Google Sheets, Google Docs)

-Grammatically correct in written and verbal

-Competent verbal and written communication.

-Native language speaker (depending on the supported country)

-Typing skills (min. 100 words per minute)

-Experience in Customer Service industry (Omnichannel)

-Experience in E-Hailing added advantage

Conditions & Benefits

- Hybrid work schedule

- Unlimited opportunities for professional and career growth, regular external and internal training from our partners

- The opportunity to become part of an international team of professionals who create one of the greatest success stories in the global IT industry

- Initial training

- Probation period up to 3 months

We offer you all the conditions for professional and personal growth with a rapidly growing tech company. Your resume will be considered within 21 calendar days of receiving it. If your experience meets the requirements of our company, we will contact you.

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