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Technical Support Specialist

inDrive

inDrive

IT, Customer Service
Almaty, Kazakhstan
Posted on Thursday, June 27, 2024

Technical Support Specialist

Kazakhstan, Almaty

  • Office
  • Shift work
  • Junior

We are looking for a Technical Support Specialist to join our Customer support team, which is responsible for handling incidents, that occurred among service users in CIS region.

Responsibilities

  • Respond to customer inquiries via phone, email, chat
  • Provide accurate, valid, and complete information by using the right methods and tools.
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.
  • Identify and assess customers’ needs to achieve satisfaction.
  • Troubleshoot product or service issues reported by customers.
  • Escalate unresolved issues to the appropriate internal teams.

Qualifications

  • Strong communication skills, both verbal and written.
  • Ability to multitask, prioritize, and manage time effectively.
  • Problem-solving skills and ability to think analytically.
  • Strong attention to detail.
  • Familiarity with computer systems and technology.
  • Basic knowledge of Microsoft Office Suite (Word, Excel, PowerPoint).
  • Patience, empathy, and a positive attitude.
  • Fluency in Kazakh and Russian (both!) is essential

Conditions & Benefits

  • Stable salary, official registration
  • Shift work 2/2
  • Unlimited opportunities for professional and career growth, regular external and internal training
  • The opportunity to become part of an international team of professionals and just good people who together create one of the coolest success stories in the global IT industry