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Operations Coordinator

inDrive

inDrive

Administration, Operations
Almaty, Kazakhstan
Posted on Friday, June 21, 2024

Supervisor

Kazakhstan, Almaty

  • Hybrid
  • Full-time
  • Middle

InDrive Delivery manages deliveries for businesses, from small enterprises to large corporations. It focuses on complex logistics coordination.

Ready to make a difference? Apply now and be part of the InDrive Delivery success story!

Responsibilities

  • Onboarding New Couriers: welcome new hires to the courier team, provide comprehensive training on company policies, app usage, and equipment, ensure a smooth transition for new couriers.
  • Equipment Management: oversee courier equipment, ensure that couriers have necessary tools, including thermal bags and other materials, address any equipment-related issues promptly.
  • Shift Planning and Scheduling: create efficient courier schedules, collaborate with couriers to find shifts that align with their availability and preferences, optimize shift allocation for operational effectiveness.
  • Attendance Monitoring: track courier attendance, address any attendance-related issues promptly, implement corrective measures as needed.
  • Policy Enforcement: ensure couriers adhere to traffic laws, safety regulations, and customer service standards.

Qualifications

  • 1-3 years of relevant experience.
  • Ability to motivate and guide a team of couriers effectively.
  • Demonstrate leadership qualities in decision-making and problem-solving.
  • Proficient in communication, both verbal and written. Build positive relationships with couriers, customers, and other team members.
  • Efficiently manage multiple tasks and responsibilities.
  • Familiarity with logistics processes, supply chain management, and transportation operations.
  • Experience as a Courier as an advantage.
  • Comfortable working with apps, online platforms, and digital tools.

Conditions & Benefits

  • Stable salary, official employment.
  • Health insurance.
  • Hybrid work mode and flexile schedule.
  • Relocation package offered for candidates from other regions.
  • Access to professional counseling services including psychological, financial, and legal support.
  • Discount club membership.
  • Diverse internal training programs.
  • Partially or fully paid additional training courses.
  • All necessary work equipment.