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Performance & Operations Manager



Almaty, Kazakhstan
Posted on Friday, June 14, 2024

Performance & Operations Manager

, Almaty

InDrive Delivery manages deliveries for businesses, from small enterprises to large corporations. It focuses on complex logistics coordination. We have 3 service models: Delivery as a Service, Couriers as a Service and Software as a Service.

Ready to make a difference? Apply now and be part of the InDrive Delivery success story!


  • Oversee service level agreement (SLA) compliance and key performance indicator (KPI) achievements for key accounts.
  • Monitor SLA adherence and KPI performance for logistics partners.
  • Strengthen relationships with existing clients.
  • Actively contribute to enhancing Indrive’s IT platform.
  • Conduct thorough market research to identify opportunities for process improvement and innovation.
  • Prepare internal and external reports and presentations for key stakeholders.


  • University degree.
  • Over 2 years in operations management within the delivery service industry.
  • Strong analytical and communication skills.
  • Ability to make structured business judgement.
  • Advanced proficiency in MS Office.
  • Proven track record in project management (an advantage).
  • Intermediate level of English.

Conditions & Benefits

  • Stable salary, official employment.
  • Health insurance.
  • Hybrid work mode and flexile schedule.
  • Relocation package offered for candidates from other regions.
  • Access to professional counseling services including psychological, financial, and legal support.
  • Discount club membership.
  • Diverse internal training programs.
  • Partially or fully paid additional training courses.
  • All necessary work equipment.