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Technical Support Specialist

inDrive

inDrive

IT, Customer Service
Mexico City, Mexico
Posted on Wednesday, June 12, 2024

Technical Support Specialist

Mexico, Mexico

  • Office
  • Shift work
  • Junior

We are currently looking for customer service agents to work direct in the office near Reforma 222.

Responsibilities

  • Continuous improvement of customer support processes for providing quick & high quality service to the customers.
  • Provide attention to users and drivers of the app, through chats, emails and calls.
  • Resolution of conflicts, doubts or complaints.
  • Outgoing calls to clients.
  • Analysis of client requests (chat, email)

Qualifications

  • High school completed.
  • Minimum experience of 6 months in activities related to the customer support.
  • Availability to work different shifts, either day or night.
  • Availability to work from the office.
  • PC knowledge at the confident user level
  • Google products knowledge: Google Sheets
    Google Docs)
  • Grammatically correct in written and verbal
  • Competent verbal and written communication.
  • Native language speaker Spanish
  • Typing skills (min. 100 words per minute)