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Customer Support Supervisor (MENA)



People & HR, Customer Service, Operations
Cairo, Cairo Governorate, Egypt
Posted on Wednesday, June 12, 2024

Customer Support Supervisor (MENA)

Egypt, Cairo

  • Office
  • Shift work
  • Middle

We are seeking a dynamic and experienced Customer Support Supervisor to join our team in Egypt, focusing on serving the MENA region. In this role, you will lead a team of support representatives, ensuring exceptional customer service delivery and maintaining high standards of customer satisfaction.


-Helping and solving appeals of users
-Control the quality of the work of the staff of the Contact Center
-Translation of texts;
Training and hiring new agents;
-Supervise and monitor the activities of contact center operators;
-Control the compliance of contact center operators with production discipline;
-Prepare reports on the quality of work performed by contact center operators;
-Answering questions from staff and providing guidance and feedback
-Devise ways to optimize procedures and keep staff motivated


-Developed communication skills;
-Competent verbal and written communication.
-Fluent in Arabic and Knowledge of English (B2 minimum);
-PC knowledge at the confident user level;
-Ability to work with large amounts of information, multi-tasking;
-Organizational skills;
-Management skills;
-Friendliness, tactfulness, and resistance to stress;
-Assiduity, patience;
-Work experience in a similar position;
-Willingness to travel.

Conditions & Benefits

- Initial training

- Shift work 5/2 shift work/rotation (morning, daytime. night time)

- Stable salary

- Unlimited opportunities for professional and career growth, regular external and internal training from our partners

- The opportunity to become part of an international team of professionals who create one of the greatest success stories in the global IT industry

We offer you all the conditions for professional and personal growth with a rapidly growing tech company. Your resume will be considered within 14 calendar days from the date it was received.

If your experience meets the requirements of our company, we will contact you. If you receive no feedback it means that currently there are no suitable vacancies for you.