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Customer Support Supervisor (SEA)

inDrive

inDrive

People & HR, Customer Service, Operations
Kuala Lumpur, Malaysia
Posted on Monday, June 10, 2024

Customer Support Supervisor (SEA)

Malaysia, Kuala Lumpur

  • Office
  • Shift work
  • Middle

We are seeking a dynamic and experienced Customer Support Supervisor to join our team in Malaysia. As a Customer Support Supervisor, you will be responsible for leading and managing a team of customer service representatives to ensure the delivery of exceptional customer experiences.

Responsibilities

- Supervise and monitor the activities of Technical Support Specialists;
- Control the quality of the work of the staff of the Contact Center
- Training and hiring new Technical Support Specialists;
- Control the compliance of Technical Support Specialists with production discipline;
- Prepare reports & analysis on the quality of work performed by Technical Support Specialists;
- Answering questions from staff and providing guidance and feedback;
- Devise ways to optimize procedures and keep staff motivated

Qualifications

- PC knowledge at the confident user level
- Google products knowledge: Google Sheets, Google Slides, Google Docs, Google Drive)
- Management skills (Analysis, Planning)
- People management
- Knowledge of English and one of the following local languages (Bahasa Malaysia/Indonesian)

Conditions & Benefits

- Hybrid work schedule

- Stable salary, health insurance

- Unlimited opportunities for professional and career growth, regular external and internal training from our partners

- The opportunity to become part of an international team of professionals who create one of the greatest success stories in the global IT industry

- Initial training

- Probation period up to 3 months

We offer you all the conditions for professional and personal growth with a rapidly growing tech company. Your resume will be considered within 21 calendar days of receiving it. If your experience meets the requirements of our company, we will contact you.

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