Customer Support Supervisor (SEA)
inDrive
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Malaysia, Kuala Lumpur
- Office
- Shift work
- Middle
We are seeking a dynamic and experienced Customer Support Supervisor to join our team in Malaysia. As a Customer Support Supervisor, you will be responsible for leading and managing a team of customer service representatives to ensure the delivery of exceptional customer experiences.
Responsibilities
- Control the quality of the work of the staff of the Contact Center
- Training and hiring new Technical Support Specialists;
- Control the compliance of Technical Support Specialists with production discipline;
- Prepare reports & analysis on the quality of work performed by Technical Support Specialists;
- Answering questions from staff and providing guidance and feedback;
- Devise ways to optimize procedures and keep staff motivated
Qualifications
- Google products knowledge: Google Sheets, Google Slides, Google Docs, Google Drive)
- Management skills (Analysis, Planning)
- People management
- Knowledge of English and one of the following local languages (Bahasa Malaysia/Indonesian)
Conditions & Benefits
- Hybrid work schedule
- Stable salary, health insurance
- Unlimited opportunities for professional and career growth, regular external and internal training from our partners
- The opportunity to become part of an international team of professionals who create one of the greatest success stories in the global IT industry
- Initial training
- Probation period up to 3 months
We offer you all the conditions for professional and personal growth with a rapidly growing tech company. Your resume will be considered within 21 calendar days of receiving it. If your experience meets the requirements of our company, we will contact you.
If you receive no feedback, it means that currently there are no suitable vacancies for you.
This job is no longer accepting applications
See open jobs at inDrive.See open jobs similar to "Customer Support Supervisor (SEA)" General Catalyst.