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Technical Support Specialist (Malaysia and Indonesia)



IT, Customer Service
Kuala Lumpur, Malaysia
Posted on Monday, May 13, 2024

Technical Support Specialist (Malaysia and Indonesia)

Malaysia, Kuala Lumpur

  • Hybrid
  • Shift work
  • Junior

We're looking for a Technical Support Specialists in Malaysia and Indonesia.

If you are people-oriented as we are and ready to improve the quality of our customer service, even more, we're waiting for your CV!


-Ensuring handling customers enquiries proffesionaly
-Helping and solving appeals of users via Omni Channel:
-Analysis of client requests (chat, email & calls)
-Conflicts resolution
-Problem Solving


- Communication: demonstrates the ability to convey information, thoughts, ideas, and emotions effectively and clearly to others. It involves both verbal and non-verbal forms of expression, including speaking, listening, writing

- Collaboration: demonstrates strong interpersonal and intrapersonal qualities and competencies which leverage to collectively solve a problem or make progress toward a common goal

- Teamwork: demostrates tendency to care more about helping team to achieve a common goal or to complete a task in the most

- Willingness to learn: always open to – or seeking out – new experiences, skills and information that improve his/her abilities and knowledge

- Patience: demostrates the ability to remain calm and composed in challenging or frustrating situations, especially when facing delays, obstacles, or dealing with difficult individuals.

- Attention to detail: monitors and checks work or information, while organizing time and resources efficiently

- Self-discipline: demonstrates the ability to push him/herself forward, stay motivated, and take action, regardless of how he/she is feeling, physically or emotionally

- Time management: is able to organize & plan processes with effective division time between different activities, works smarter, not harder, gets more done in less time – even when time is tight and pressures are high

- Problem-solving: seeking mutually beneficial solutions and being willing to compromise to achieve common goals based on analysis of available facts

- Creativity: demonstrates the ability to think about a task or a problem in a new or different way, or the ability to use the imagination to generate new ideas

Conditions & Benefits

- Hybrid work schedule

- Unlimited opportunities for professional and career growth, regular external and internal training from our partners

- The opportunity to become part of an international team of professionals who create one of the greatest success stories in the global IT industry

- Initial training

- Probation period up to 3 months

We offer you all the conditions for professional and personal growth with a rapidly growing tech company. Your resume will be considered within 21 calendar days of receiving it. If your experience meets the requirements of our company, we will contact you.

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