Performance & Operations Manager
inDrive
Operations
Almaty, Kazakhstan
Posted on Wednesday, May 8, 2024
Performance & Operations Manager
Kazakhstan, Almaty
- Hybrid
- Full-time
- Middle
InDrive Delivery manages deliveries for businesses, from small enterprises to large corporations. It focuses on complex logistics coordination. We have 3 service models: Delivery as a Service, Couriers as a Service and Software as a Service.
Ready to make a difference? Apply now and be part of the InDrive Delivery success story!
Responsibilities
- Oversee service level agreement (SLA) compliance and key performance indicator (KPI) achievements for key accounts.
- Monitor SLA adherence and KPI performance for logistics partners.
- Strengthen relationships with existing clients.
- Actively contribute to enhancing Indrive’s IT platform.
- Conduct thorough market research to identify opportunities for process improvement and innovation.
- Prepare internal and external reports and presentations for key stakeholders.
Qualifications
- University degree.
- Over 2 years in operations management within the delivery service industry.
- Strong analytical and communication skills.
- Ability to make structured business judgement.
- Advanced proficiency in MS Office.
- Proven track record in project management (an advantage).
- Intermediate level of English.
Conditions & Benefits
- Stable salary, official employment.
- Health insurance.
- Hybrid work mode and flexile schedule.
- Relocation package offered for candidates from other regions.
- Access to professional counseling services including psychological, financial, and legal support.
- Discount club membership.
- Diverse internal training programs.
- Partially or fully paid additional training courses.
- All necessary work equipment.