Technical Support Specialist
inDrive
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Almaty, Kazakhstan
Posted 6+ months ago
Technical Support Specialist
Kazakhstan, Astana
- Office
- Shift work
- Junior
We are looking for a Technical Support Specialist to join our Customer support team, which is responsible for handling incidents, that occurred among service users in CIS region.
Responsibilities
- Responding to customer inquiries and resolving issues via phone, email, or chat.
- Providing technical assistance and troubleshooting software/hardware problems.
- Documenting and tracking customer interactions and resolutions in the support system.
- Collaborating with cross-functional teams to escalate complex issues and ensure timely resolutions.
- Contributing to the improvement of support processes and knowledge base articles.
Qualifications
- Excellent verbal and written communication
- Strong analytical and critical thinking
- Familiarity with relevant software/tools
- Focus on delivering exceptional service
- Ability to work collaboratively
Conditions & Benefits
- Stable salary, official registration
- Shift work 2/2
- Unlimited opportunities for professional and career growth, regular external and internal training
- The opportunity to become part of an international team of professionals and just good people who together create one of the coolest success stories in the global IT industry
This job is no longer accepting applications
See open jobs at inDrive.See open jobs similar to "Technical Support Specialist" General Catalyst.