Technical Support Specialist
inDrive
IT, Customer Service
Almaty, Kazakhstan
Posted on Tuesday, April 23, 2024
Technical Support Specialist
Kazakhstan, Astana
- Office
- Shift work
- Junior
We are looking for a Technical Support Specialist to join our Customer support team, which is responsible for handling incidents, that occurred among service users in CIS region.
Responsibilities
- Responding to customer inquiries and resolving issues via phone, email, or chat.
- Providing technical assistance and troubleshooting software/hardware problems.
- Documenting and tracking customer interactions and resolutions in the support system.
- Collaborating with cross-functional teams to escalate complex issues and ensure timely resolutions.
- Contributing to the improvement of support processes and knowledge base articles.
Qualifications
- Excellent verbal and written communication
- Strong analytical and critical thinking
- Familiarity with relevant software/tools
- Focus on delivering exceptional service
- Ability to work collaboratively
Conditions & Benefits
- Stable salary, official registration
- Shift work 2/2
- Unlimited opportunities for professional and career growth, regular external and internal training
- The opportunity to become part of an international team of professionals and just good people who together create one of the coolest success stories in the global IT industry