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Technical Support Specialist



IT, Customer Service
Almaty, Kazakhstan
Posted on Tuesday, April 23, 2024

Technical Support Specialist

Kazakhstan, Astana

  • Office
  • Shift work
  • Junior

We are looking for a Technical Support Specialist to join our Customer support team, which is responsible for handling incidents, that occurred among service users in CIS region.


  • Responding to customer inquiries and resolving issues via phone, email, or chat.
  • Providing technical assistance and troubleshooting software/hardware problems.
  • Documenting and tracking customer interactions and resolutions in the support system.
  • Collaborating with cross-functional teams to escalate complex issues and ensure timely resolutions.
  • Contributing to the improvement of support processes and knowledge base articles.


  • Excellent verbal and written communication
  • Strong analytical and critical thinking
  • Familiarity with relevant software/tools
  • Focus on delivering exceptional service
  • Ability to work collaboratively

Conditions & Benefits

  • Stable salary, official registration
  • Shift work 2/2
  • Unlimited opportunities for professional and career growth, regular external and internal training
  • The opportunity to become part of an international team of professionals and just good people who together create one of the coolest success stories in the global IT industry