Business Operations Specialist
inDrive
Operations
Panama City, FL, USA
Posted on Monday, April 22, 2024
Business Operations Specialist
Panama, Panama City
- Hybrid
- Full-time
- Middle
We are seeking a highly motivated and detail-oriented Business Operations Specialist based in Panama City to join our team. As a Business Operations Specialist, you will play a vital role in coordinating multidisciplinary teams and supporting ongoing projects, with a focus on obtaining official operating licenses and ensuring compliance with government regulations. You will collaborate with various departments, to achieve key business results and maintain a high level of operational efficiency.
Responsibilities
- Coordinate and collaborate with multidisciplinary teams to obtain official operating licenses in regions where inDrive operates.
- Work closely with Government Relations, Drivers Acquisition team, CRM, local representatives, finance team, and data exchange team to ensure compliance with licensing requirements and government regulations.
- Support ongoing license compliance requirements on the ground, ensuring all necessary documentation and processes are in place.
- Maintain supply metrics at a stable level during the licensing process and beyond.
- Provide monthly updated lists of drivers, ensuring the accuracy and reliability of the data presented to local authorities.
- Manage and develop driver segmentations, focusing on churn reduction and retention strategies.
- Handle all promotional campaigns targeted at drivers, ensuring their effectiveness and driving engagement.
- Setting and managing app communications with users to achieve greater engagement and awareness
Qualifications
- Bachelor's degree in Business Administration or a related field.
- Upper intermediate-advanced English language; B2+
- 2-3+ years of experience in project management and/or operations
- Proficiency in using Google Suite for internal communications.
- Strong analytical skills and experience with business intelligence (BI) tools such as Tableau for cohort analysis.
- Well-versed in Excel. Proficiency in SQL and Python are a plus.
- Experience in user acquisition and retention strategies.
- Operations support experience in a fast-paced environment.
- Attention to detail and a data-driven mindset.
- Excellent communication and collaboration skills.
- Ability to work effectively in a cross-functional and multicultural environment.