Operations Manager

inDrive

inDrive

Operations
Lima Region, Peru
Posted 6+ months ago

Operations Manager

Peru, Lima

  • Remote
  • Full-time
  • Senior

We are expanding our Delivery business and we are looking for a Operations Manager to join our team! In this position you will be responsible for developing this line of service in Peru by keeping in touch with key clients and building a great customer relationship.

Responsibilities

  • Onboard new clients
  • Key account operations management (SLA, KPI achievements)
  • Logistics partners operations management (SLA, KPI achievements)
  • Follow up to platform improvement
  • Build and maintain strong, long-lasting client relationships
  • Post sale follow up to existing clients
  • Provide customer oriented service to key accounts
  • Create strategies to optimize retention of the clients
  • Conduct market research to understand how to improve current processes and what could be implemented
  • Achieve clients engagement through innovative strategies
  • Keep in touch with stakeholders

Qualifications

  • At least 4 years of relevant sales experience in logistics/delivery
  • Strong communication skills
  • Ability to make structured business judgment and decisions
  • Advanced MS office user
  • Advanced English level
  • University degree in commercial/marketing or related areas