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Sr. Customer Experience Marketing Specialist



Marketing & Communications, Customer Service
United States · Remote
Posted on Wednesday, May 8, 2024

No Agency Submissions Accepted.

About the Team:

The Marketing team creates and develops Illumio’s global brand, helps drive revenue, and enables the Sales team’s future success. We are building on our position as a Zero Trust Leader to help more organizations stop cyberattacks and ransomware from spreading into cyber disasters.

We are known in the industry for our category-building approach to solving customers’ problems and we achieve this by working together as a tight-knit team both within Marketing and across the company. Come join one of the most creative, innovative, and fun marketing teams. You will find new opportunities to do your best work and the freedom to set your own goals and define your path to success!

The Sr Customer Experience Marketing team at Illumio focuses on creating exceptional experiences and empowering customers on their Zero Trust Segmentation journey. We do this by developing customer-centric programs that drive adoption, retention, and growth throughout the customer lifecycle. Using data-driven strategies and campaigns, we personalize experiences for our customers, building lasting relationships and establishing Illumio as a trusted partner. As a critical member of the Product and Customer Marketing team, you will help support the efforts central to improving the customer experience and ensuring Illumio customers succeed with Illumio.

As a Sr Customer Experience Marketing Specialist, you will be responsible for executing comprehensive integrated marketing programs and campaigns focused on driving customer engagement and curating tailored marketing journeys through messaging and content to showcase how our customers are succeeding with Illumio. Working cross-functionally, you will champion our customers and network internally and externally to understand the needs of our customers from a broad perspective.

What You Will Accomplish:

  • Advance the maturity of Illumio Community: responsible for online community management, maintenance, and monitoring.

  • Moderate a user community and run multiple events and programs.

  • Build a process and best practices on how we launch our community programs globally to foster engagement, build relationships, and support our community efforts at scale.

  • Lead the strategy and execution of customer facing webinars but expand beyond live events into a more scalable on-demand experience.

  • Develop and grow a global community ambassador program.

  • Content creation: establish, coordinate, and curate content for Illumio Community, including value-driven webinars focused on business outcomes, ROI, and best practices.

  • Partner with internal teams to identify and engage the most active users and help in recruiting efforts for participation in public discussions and events.

  • Actively promote the value Illumio Community provides at global public events.

What You Will Bring:

  • 2-4 years of experience in customer experience, customer marketing or product marketing roles with a background in high-growth or transformation-focused businesses.

  • Experience developing content for IT and Security teams. Experience managing user communities is a plus.

  • Strong organizational, prioritization, project management and time management ability with a deadline focus.

  • Emotional intelligence to navigate ambiguity, take initiative and work collaboratively to deliver insights, provide solutions to challenges and recommendations based on analysis.

  • A growth mindset and ability to see solutions when presented with challenges in an always-evolving environment.

  • Excellent verbal and written communication abilities.

  • Extreme attention to detail.

  • Organized and able to manage multiple projects.

Who We Are

Illumio, the pioneer and market leader of Zero Trust segmentation, prevents breaches from becoming cyber disasters. Illumio protects critical applications and valuable digital assets with proven segmentation technology purpose-built for the Zero Trust security model. Illumio ransomware mitigation and segmentation solutions see risk, isolate attacks, and secure data across cloud-native apps, hybrid and multi-clouds, data centers, and endpoints, enabling the world’s leading organizations to strengthen their cyber resiliency and reduce risk.

Illumio believes that an environment of unique backgrounds, experiences, viewpoints, and individual contributions drives our success and makes us stronger together. We are dedicated to creating and maintaining a diverse culture and emphasizing inclusion and belonging.

Pay Range:

$ 118,000 - $126,000 USD

The pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, location, experience, knowledge, skills, abilities, as well as internal equity, alignment with market data, or applicable laws.


At Illumio we offer a wide range of benefits to our eligible team members. Our benefit programs vary by location and can include Medical, Dental, Vision Coverage – Health and Dependent Savings Accounts – Life and Disability Programs – Paid Parental Leave – Voluntary Benefit Programs – Company Sponsored Wellness Program – Wellness Reimbursement Program - Retirement Savings – Equity Opportunities – Paid time off and Paid Holidays – Employee Incentive Program.#LI-CS1 #LI-REMOTE