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Scale Engagement Intern - Summer 2024



Sunnyvale, CA, USA
Posted on Saturday, November 4, 2023

This role requires you to be in the Illumio HQ 4x a week. This is a 12-week summer internship that will take place during the summer of 2024.

About the Team:

Illumio’s Support and Services organization ensures our success in deployments, expansions, and in building trusted partnerships with our clients. Joining our team means solving problems that matter—securing over one million workloads globally and stopping cyberattacks and ransomware from spreading into cyber disasters. Illumio is trusted with securing the most sensitive infrastructure in our client’s environments.

We are in a unique position from other security companies in that we don’t have 10s or 100s of products to support. When you engage with a client, you will build strong relationships based on expertise from a knowledgeable team that supports you with a precise and proven product portfolio. That, combined with being a Zero Trust Leader, creates a customer-base that is incredibly loyal and seeking a true partnership—our NPS score is 87, our CSat is 4.8/5 and rising. We do everything we can to make our clients successful.

We are looking for a Scale Engagement intern that will be managing existing customer facing assets, creating customer facing communication, and assisting in online community events. The candidate must be willing to work collaboratively, as well as make decisions and show value based on data. The candidate will also be responsible for presenting and explaining their contributions to the organization.

• Gain hands on experience in customer communication and data analysis
• Exposure to industry tools and technologies
• Mentorship and guidance from experienced professionals
• Experience working, collaborating and communicating effectively with outside teams
• Acquire marketable skills that can be leveraged on a resume
• Make a measurable and meaningful impact to the organization and its operations

Key Responsibilities:

  • Manage files for customer facing assets

  • Assist in online events from set up, to broadcast, and post analysis

  • Create and maintain customer facing communication for online events, community threads and tools

  • Analyze data from customer events

  • Communicate with stakeholders across the organization to gather requirements and understand business needs


  • Currently enrolled in a degree program in a relevant field, such as Communications, Marketing, Business, or Computer Science

  • Must be willing to learn new tools

  • Strong analytical and problem-solving skills

  • Excellent communication skills, with the ability to present complex data in a clear and concise manner

  • Strong attention to detail and ability to manage multiple tasks simultaneously

  • Ability to work independently and as part of a team

About Illumio:

Illumio, the pioneer and market leader of Zero Trust segmentation, prevents breaches from becoming cyber disasters. Illumio protects critical applications and valuable digital assets with proven segmentation technology purpose-built for the Zero Trust security model. Illumio ransomware mitigation and segmentation solutions see risk, isolate attacks, and secure data across cloud-native apps, hybrid and multi-clouds, data centers, and endpoints, enabling the world’s leading organizations to strengthen their cyber resiliency and reduce risk.

Illumio believes that an environment of unique backgrounds, experiences, viewpoints, and individual contributions drives our success and makes us stronger together. We are dedicated to creating and maintaining a diverse culture and emphasizing inclusion and belonging.

Pay Range:

$ 30 USD - $ 35 USD

The pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, location, experience, knowledge, skills, abilities, as well as internal equity, alignment with market data, or applicable laws.