Director, People Operations Enablement & PMO
HubSpot
Role Summary
Our mission at HubSpot is to help millions of organizations grow better. In this role, you’ll ensure People Operations can scale with clarity, consistency, and confidence by owning the enablement and execution backbone behind our service delivery model.
You’ll take a meta view of execution across People Ops, leading complex, cross-functional initiatives and strengthening how knowledge, technology, and operational rigor come together. Your impact will show up in predictable delivery, empowered Service Delivery teams, and a better employee experience—today and as we grow.
You’ll sit at the center of People Operations, partnering closely with Service Delivery, HRIS, IT, Analytics, and People Ops leadership to bring structure, governance, and enablement to how People Ops operates end to end.
What You’ll Do
- Serve as the PMO for People Operations, providing clear visibility into priorities, dependencies, risks, and progress across initiatives.
- Lead complex, cross-functional work including service migrations, operating model changes, and platform or process enhancements.
- Establish execution discipline through governance models, operating rhythms, and executive-level stakeholder communication.
- Partner closely with People Ops leadership, Service Delivery, HRIS, IT, and Analytics to align strategy with execution.
- Own the knowledge enablement strategy that powers Tier 0 experiences and supports Service Delivery.
- Oversee enablement of People Ops technology, with ServiceNow as a core platform supporting workflows, knowledge, SLAs, reporting, and automation.
- Drive operational excellence through service migration planning, SLA management, quality controls, compliance readiness, and end-to-end process optimization.
Required Domain Expertise, Technical Skills, and Abilities
The successful candidate must know how to:
- Lead complex, cross-functional programs end-to-end, including service migrations and large-scale People Ops initiatives.
- Operate as a PMO in a matrixed environment, establishing governance, prioritization, and executive-level reporting without direct authority.
- Partner with our Service Delivery team to design People Operations service delivery controls including SLAs, intake workflows, and quality.
- Own and optimize ServiceNow for HR/service delivery use cases, including case management, knowledge integration, SLA tracking, and automation (HRSD preferred).
- Build and govern enterprise knowledge management systems that are accurate, branded, and easy to use.
- Use data and analytics to drive operational insight and decision-making.
- Translate business needs into scalable process and technology solutions in partnership with HRIS, IT, and Analytics.
Behavioral Attributes for Success
- Systems thinker who sees how people, process, and technology work together.
- Calm, credible executive presence with the ability to influence without authority.
- Relentless clarity-builder who drives ownership, timelines, and outcomes.
- Strong operator instinct with a bias toward prevention over reaction.
- High ownership, low ego leader who enables others to succeed.
- Change-savvy with the emotional intelligence to lead teams through ambiguity.
What You’ll Bring
Required Qualifications
- 10+ years of experience in People Operations, HR Transformation, Shared Services, Enablement, or Enterprise PMO roles.
- Proven success leading complex, cross-functional initiatives with senior and executive stakeholders.
- Strong PMO and execution leadership skills, including governance design and dependency management.
- Hands-on experience with ServiceNow in an HR or service delivery context.
- Experience building or scaling knowledge management, operational excellence, and process optimization frameworks.
- Strong written and verbal communication skills.
- Comfort operating at the intersection of people, process, and technology.
Nice to Have
- Experience using analytics to drive operational insight.
- Exposure to automation and AI-enabled service delivery.
- Experience operating in a global or scaled People Ops environment.
- Background in compliance enablement or audit readiness.
Pay & Benefits
The cash compensation below includes base salary, on-target commission for employees in eligible roles, and annual bonus targets under HubSpot’s bonus plan for eligible roles. In addition to cash compensation, some roles are eligible to participate in HubSpot’s equity plan to receive restricted stock units (RSUs). Some roles may also be eligible for overtime pay. Individual compensation packages are tailored to your skills, experience, qualifications, and other job-related reasons.
This resource will help guide how we recommend thinking about the range you see. Learn more about HubSpot’s compensation philosophy.
Benefits are also an important piece of your total compensation package. Explore the benefits and perks HubSpot offers to help employees grow better.
At HubSpot, fair compensation practices aren’t just about checking off the box for legal compliance. It’s about living out our value of transparency with our employees, candidates, and community.
We know the confidence gap and impostor syndrome can get in the way of meeting spectacular candidates, so please don’t hesitate to apply — we’d love to hear from you.
If you need accommodations or assistance due to a disability, please reach out to us using this form.
At HubSpot, we value both flexibility and connection. Whether you’re a Remote employee or work from the Office, we want you to start your journey here by building strong connections with your team and peers. If you are joining our Engineering team, you will be required to attend a regional HubSpot office for in-person onboarding. If you join our broader Product team, you’ll also attend other in-person events, such as your Product Group Summit and other gatherings, to continue building on those connections.
If you require an accommodation due to travel limitations or other reasons, please inform your recruiter during the hiring process. We are committed to supporting candidates who may need alternative arrangements
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Germany Applicants: (m/f/d) - link to HubSpot's Career Diversity page here.
India Applicants: link to HubSpot India's equal opportunity policy here.
About HubSpot
HubSpot (NYSE: HUBS) is an AI-powered customer platform with all the software, integrations, and resources customers need to connect marketing, sales, and service. HubSpot's connected platform enables businesses to grow faster by focusing on what matters most: customers.
At HubSpot, bold is our baseline. Our employees around the globe move fast, stay customer-obsessed, and win together. Our culture is grounded in four commitments: Solve for the Customer, Be Bold, Learn Fast, Align, Adapt & Go!, and Deliver with HEART. These commitments shape how we work, lead, and grow.
We’re building a company where people can do their best work. We focus on brilliant work, not badge swipes. By combining clarity, ownership, and trust, we create space for big thinking and meaningful progress. And we know that when our employees grow, our customers do too.
Recognized globally for our award-winning culture by Comparably, Glassdoor, Fortune, and more, HubSpot is headquartered in Cambridge, MA, with employees and offices around the world.
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