Partner Experience Associate
HubSpot
POS-20377
In this role, you’ll get to:
- Ensure compliance and integrity across partner-sourced deals through accurate auditing and reporting.
- Improve partner satisfaction by streamlining escalation handling and response times.
- Enhancing operational efficiency through documentation, automation, and process optimization.
- Supporting scalable growth of the partner program with reliable systems and frameworks.
- This role is not client-facing and does not involve direct interaction with partners; instead, it focuses on supporting partner operations, auditing, and process improvement behind the scenes.
We are looking for people who:
- 3–5 years in partner operations, compliance, customer operations, or channel management, ideally in a SaaS or technology environment.
- Strong process orientation and attention to detail in auditing and documentation.
- Skilled in data organization, reporting, and root-cause analysis.
- Excellent written and verbal communication, especially for case documentation and cross-functional collaboration.
- Demonstrated judgment and fairness in decision-making; comfortable working with ambiguity.
- Familiarity with CRM or ticketing tools (e.g., HubSpot CRM, ServiceNow, Salesforce).
- Intermediate Excel/Sheets skills for audit tracking and data review.
- Have a sharp focus on their goals and a belief that their daily, weekly and monthly activities will help achieve them
- Proficient (Fluent) English level.
We know the confidence gap and impostor syndrome can get in the way of meeting spectacular candidates, so please don’t hesitate to apply — we’d love to hear from you.
If you need accommodations or assistance due to a disability, please reach out to us using this form.
At HubSpot, we value both flexibility and connection. Whether you’re a Remote employee or work from the Office, we want you to start your journey here by building strong connections with your team and peers. If you are joining our Engineering team, you will be required to attend a regional HubSpot office for in-person onboarding. If you join our broader Product team, you’ll also attend other in-person events such as your Product Group Summit and other gatherings to continue building on those connections.
If you require an accommodation due to travel limitations or other reasons, please inform your recruiter during the hiring process. We are committed to supporting candidates who may need alternative arrangements
Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Germany Applicants: (m/f/d) - link to HubSpot's Career Diversity page here.
India Applicants: link to HubSpot India's equal opportunity policy here.
About HubSpot
HubSpot (NYSE: HUBS) is an AI-powered customer platform with all the software, integrations, and resources customers need to connect marketing, sales, and service. HubSpot's connected platform enables businesses to grow faster by focusing on what matters most: customers.
At HubSpot, bold is our baseline. Our employees around the globe move fast, stay customer-obsessed, and win together. Our culture is grounded in four commitments: Solve for the Customer, Be Bold, Learn Fast, Align, Adapt & Go!, and Deliver with HEART. These commitments shape how we work, lead, and grow.
We’re building a company where people can do their best work. We focus on brilliant work, not badge swipes. By combining clarity, ownership, and trust, we create space for big thinking and meaningful progress. And we know that when our employees grow, our customers do too.
Recognized globally for our award-winning culture by Comparably, Glassdoor, Fortune, and more, HubSpot is headquartered in Cambridge, MA, with employees and offices around the world.
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