Senior Design Manager - Growth Onboarding - East Coast US
HubSpot
Senior Design Manager - Growth Onboarding - East Coast US
User Experience
Remote - USA
POS-26638
Please note: this role requires candidates to be on the east coast of the US (eastern time zone) due to the direct reporting team being based in Ireland and the UK.
About You
You’re looking to join a customer and product focused company where you’ll support a team of talented designers as you deliver the best product possible to help a mission driven organization Grow Better. You’re seeking an opportunity where you’ll:
- Have a “seat at the table” from Day 1. Your partners and peers know what you do, greatly value it, and expect you to have strong opinions.
- Co-own a significant part of the product with your partners and you’ll all have the autonomy you need to drive its strategy and vision.
- Be building a critical product and team within a scaling organization - we don’t have all the answers and we’re counting on you to help explore the right problems
- Be able to work where and how you work best: at home, the office, or any mix of both
About the product
The Growth Product Line is a dynamic horizontal team that leverages product-led growth (PLG) strategies to attract, engage, convert, and retain new customers. We’re looking at 2025 as a year to deliver on a vision for how customers at every tier enjoy effortless product-led onboarding into HubSpot. If you’re a design leader who likes the challenge of leading important strategic shifts through design, here are some things to get excited about:
- We’re transforming how small and medium-sized companies unlock and expand value in HubSpot through product-led growth (PLG), and ultimately grow their businesses
- Our mission is to integrate AI into every onboarding experience where it can drive fast time-to-value and deliver effective results for their business.
- We believe product-led onboarding should be easy, fast and effective regardless of size and sophistication, and at all price tiers
- We are committed to crafting our product with care, and we’re on a mission to improve craft quality for all design specializations
Here’s what success in your role looks like
- Partner with product and engineering leaders to create a shared strategy, vision, and cohesive roadmap for the future for product-led customer onboarding
- Establish product objectives, goals, and strategic plays to inspire and enable teams to execute with clear direction
- Drive results for customer onboarding in our Free, Starter and Pro tiers.
- Show a commitment to building a diverse, psychologically safe and inclusive team
- Coach and develop a growing team of four product designers while setting expectations for, and driving, great performance
- Be a thought partner in helping UX leadership expand organizational design strategy and vision
- Work on product-led Growth initiatives that impact bigger systems, multiple product teams, and new product opportunities
- Deliver intuitive products - we value consumer-grade experience quality while solving enterprise problems
- Partner with and influence cross-org stakeholders to help bring the team’s ideas to the world
We’re looking for people who …
- Have experience leading design teams in B2C or B2B SaaS, ideally with an emphasis on customer onboarding across multiple product tiers and customer personas
- Regularly use experimentation and data-driven decision making to solve for customer needs
- Are systems thinkers who can connect dots across a full product experience well beyond their teams; a bonus is experience in platform design and/or design systems
- Are hands-on with AI and constantly thinking about how to leverage it for yourself and the products your teams build
- Are practiced in coaching designers to identify and drive impact that’s great for customers and good for business via clear, actionable feedback with a proven commitment to building a diverse, inclusive, and psychologically safe work environment
- Have partnered with product and engineering leaders to establish objectives, align on high-level strategies, and inspire teams to collaborate and influence across disciplines and levels, including with adjacent teams to create consistency in the product experience
- Are able to lead constructive critiques and have a developed sense for balancing speed, quality, and consistency of design
- A developed sense for coaching on craft and setting high expectations for design quality; with adherence and contributions to a design system.
- Are experienced in building, managing and scaling high-performing teams and manage teams through complex scenarios to find clarity from ambiguity
- Understand how to foster team health and bring a sense of mission to the group you lead, including leading thoughtful team organization that aligns strengths to problems and providing opportunities for career growth
- A leader who shares our HEART values and practices growth mindset
About UX at HubSpot
Our UX team is a passionate and diverse group of ~300 product designers, content designers, researchers, and design ops folks globally who build consumer-grade experiences while solving enterprise-level problems. We’re set up to work as equal partners to our peers in product management and engineering. We design and deliver a crafted experience to our customers by setting a high bar on ease of use. We’re investing deeply in building whole and healthy UX teams across all of our disciplines so we can better solve problems for our customers.
We involve our customers in every step of our development process. We strive to deliver a B2B product that’s just as easy to use as the best B2C products on the market. When our customers grow, we grow, too.
One more thing you should know…
There’s a lot of research showing how marginalized groups of people may not apply for jobs unless they meet 100% (or more!) of the qualifications. We also know that many UX folks come from backgrounds with different experiences that might not seem “standard”—and that’s okay! We really value people who bring unique perspectives and add new knowledge to our team.
You might not feel like you “check all the boxes” as you read this job post, but we hope you’ll apply anyway because we’ll take great care in working with you. 🧡
We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates, so please don’t hesitate to apply — we’d love to hear from you.
If you need accommodations or assistance due to a disability, please reach out to us using this form. This information will be treated as confidential and used only for the purpose of determining an appropriate accommodation for the interview process.
At HubSpot, we value both flexibility and connection. Whether you’re a Remote employee, or work from the Office, we want you to start your journey here by building strong connections with your team and peers.
If you are joining our Engineering team in a full-time role, you will be required to attend a regional HubSpot office for in-person onboarding. If you join our broader Product team, you’ll also attend other in-person events such as HubSpot’s annual PEER week, your Product Group Summit, and other in-person gatherings to continue building on those connections.
If you require an accommodation due to travel limitations or other reasons, please inform your recruiter during the hiring process. We are committed to supporting candidates who may need alternative arrangements.
Germany Applicants: (m/f/d) - link to HubSpot's Career Diversity page here.
India Applicants: link to HubSpot India's equal opportunity policy here.
About HubSpot
HubSpot (NYSE: HUBS) is a leading customer relationship management (CRM) platform that provides software and support to help businesses grow better. We build marketing, sales, service, and website management products that start free and scale to meet our customers’ needs at any stage of growth. We’re also building a company culture that empowers people to do their best work. If that sounds like something you’d like to be part of, we’d love to hear from you.
You can find out more about our company culture in the HubSpot Culture Code, which has more than 5M views, and learn about our commitment to creating a diverse and inclusive workplace, too. Thanks to the work of every employee globally, HubSpot was named the #2 Best Place to Work on Glassdoor in 2022 and has been recognized for its award-winning culture by Great Place to Work, Comparably, Fortune, Entrepreneur, Inc., and more.
Headquartered in Cambridge, Massachusetts, HubSpot was founded in 2006. Today, thousands of employees across the globe work remotely and in HubSpot offices. Visit our careers website to learn more about the culture and opportunities at HubSpot.
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