Support Program Manager
HubSpot
Support Program Manager
Customer Support
Remote - Colombia
Support Program Manager
Job Description:
As a Program Manager of the Customer Support & Solutions team, you’ll work closely with Support leadership in the planning and execution of the org’s strategic initiatives and priorities.
We are looking for a dynamic, self-starter who is passionate about program management, driving results, and experimenting with new learning solutions, by utilizing data and specialized experiences to proactively determine needs and challenges in the Support and Solutions Org. You will have the opportunity to recommend innovative ways to solve important organizational challenges and oversee engaging learning experiences that will help HubSpotters to further increase their impact.
This is a role in evolution, so we’re looking for a high-initiative individual who is adaptable to change!
In this role you will:
- Be a key global partner, establish strong cross functional relationships within CS, Flywheel and Product (and potentially other company areas), to deliver desired initiatives outcomes.
- Create consistent and streamlined project management standards (communication strategies, track progress, milestones and deadlines)
- Utilize data and experience to proactively determine and report on impact/success measures of Support priorities/ initiatives, as well as to identify challenges and opportunities.
- Partner with different stakeholders in the creation and development of Enablement and other relevant resources required for initiatives to be successful.
- Drive the continuous improvement of the assigned initiatives.
We are looking for people who have:
- Hands-on experience building and implementing programs/projects
- Experience designing engaging, creative, and impactful blended experiences to improve individual and organizational performance
- Demonstrated ability to prioritize, manage and complete multiple projects with deadlines
- Experience collaborating with regional and global stakeholders to drive positive results for the Support organization
- Experience utilizing data to make key business decisions
- A desire to solve problems and work autonomously while managing ambiguity
- Strong communications skills
We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates, so please don’t hesitate to apply — we’d love to hear from you.
If you need accommodations or assistance due to a disability, please reach out to us using this form. This information will be treated as confidential and used only for the purpose of determining an appropriate accommodation for the interview process.
At HubSpot, we value both flexibility and connection. Whether you’re a Remote employee, or work from the Office, we want you to start your journey here by building strong connections with your team and peers.
If you are joining our Engineering team in a full-time role, you will be required to attend a regional HubSpot office for in-person onboarding. If you join our broader Product team, you’ll also attend other in-person events such as HubSpot’s annual PEER week, your Product Group Summit, and other in-person gatherings to continue building on those connections.
If you require an accommodation due to travel limitations or other reasons, please inform your recruiter during the hiring process. We are committed to supporting candidates who may need alternative arrangements.
Germany Applicants: (m/f/d) - link to HubSpot's Career Diversity page here.
India Applicants: link to HubSpot India's equal opportunity policy here.
About HubSpot
HubSpot (NYSE: HUBS) is a leading customer relationship management (CRM) platform that provides software and support to help businesses grow better. We build marketing, sales, service, and website management products that start free and scale to meet our customers’ needs at any stage of growth. We’re also building a company culture that empowers people to do their best work. If that sounds like something you’d like to be part of, we’d love to hear from you.
You can find out more about our company culture in the HubSpot Culture Code, which has more than 5M views, and learn about our commitment to creating a diverse and inclusive workplace, too. Thanks to the work of every employee globally, HubSpot was named the #2 Best Place to Work on Glassdoor in 2022 and has been recognized for its award-winning culture by Great Place to Work, Comparably, Fortune, Entrepreneur, Inc., and more.
Headquartered in Cambridge, Massachusetts, HubSpot was founded in 2006. Today, thousands of employees across the globe work remotely and in HubSpot offices. Visit our careers website to learn more about the culture and opportunities at HubSpot.
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