Senior ServiceNow Engineer
HubSpot
Senior ServiceNow Engineer
Business Technology
Remote - USA
HubSpot is looking for a Senior ServiceNow Engineer to join our Business Technology team. In this role, you will leverage your technical expertise to design, implement and own innovative solutions that empower our diverse business partners, including Finance, Legal, Security, People Operations, Success and Sales, and others to help drive operational efficiency and scalability within their operations.
This role resides within our Employee Technology group which comprises Business Systems Analysts, System Engineers and administrators responsible for HubSpot's IT server and application infrastructure.
In this role you will:
- Collaborate with stakeholders (process owners, service owners, Security, IT Infrastructure, IT Asset Management) to align requirements with platform capabilities.
- Participate in the full software development lifecycle, from requirements gathering and story creation all the way through to solution development and testing.
- Develop innovative solutions that deliver high value business outcomes.
- Work with other ServiceNow engineers
- Support the platform to ensure stability, upgradeability, integrity and efficient operation of the platform.
- Execute upgrades and install patch/fixes, Investigate and resolve incidents
We are looking for people who have:
- Valid ServiceNow Administrator certification
- Strong understanding of and experience developing for the ServiceNow platform
- Ability to build or modify scripts using Javascript, HTML or other languages as necessary
- Experience building new integrations with Integration Hub
- Familiarity with Flow Designer and UI Builder
- Architected and developed custom scoped applications
- Experience building custom portal widgets and IntegrationHub actions
- Knowledge of REST API
- Strong analytical and problem-solving skills
- Ability to coach junior developers and lead platform capability adoption
- Excellent communication skills, including presenting technical information to non-technical audiences
Nice to have:
- Software development experience outside of ServiceNow
- Exposure to various ServiceNow platform products like ITSM, ITOM, ITBM, CMDB, GRC, Security Operations, CSM, Scoped/Custom Applications
We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates, so please don’t hesitate to apply — we’d love to hear from you.
If you need accommodations or assistance due to a disability, please reach out to us using this form. This information will be treated as confidential and used only for the purpose of determining an appropriate accommodation for the interview process.
Germany Applicants: (m/f/d) - link to HubSpot's Career Diversity page here.
India Applicants: link to HubSpot India's equal opportunity policy here.
About HubSpot
HubSpot (NYSE: HUBS) is a leading customer relationship management (CRM) platform that provides software and support to help businesses grow better. We build marketing, sales, service, and website management products that start free and scale to meet our customers’ needs at any stage of growth. We’re also building a company culture that empowers people to do their best work. If that sounds like something you’d like to be part of, we’d love to hear from you.
You can find out more about our company culture in the HubSpot Culture Code, which has more than 5M views, and learn about our commitment to creating a diverse and inclusive workplace, too. Thanks to the work of every employee globally, HubSpot was named the #2 Best Place to Work on Glassdoor in 2022 and has been recognized for its award-winning culture by Great Place to Work, Comparably, Fortune, Entrepreneur, Inc., and more.
Headquartered in Cambridge, Massachusetts, HubSpot was founded in 2006. Today, thousands of employees across the globe work remotely and in HubSpot offices. Visit our careers website to learn more about the culture and opportunities at HubSpot.
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