POS-23547

The Help Desk group is responsible for HubSpot’s main service offering, the Help Desk product. The Help Desk is a real time application built to help support reps and managers service their customers with care, quality, and efficiency. Through the use of the HubSpot CRM we are able to better service customers on their journey through the customer lifecycle from sales all the way to service. The Admin team is a core member team of the Help desk making sure that support managers have the right tools and automation to help their reps deliver an excellent customer experience.

HubSpot has thousands of microservices, primarily written in Java 11, and work with highly distributed systems that leverage and push on open source technologies such as HBase, Kafka, Spark, Memcached, MySQL, and ElasticSearch. These systems let our users store, automate, report on, and interact with their customers at scale.

We are looking for people who:

• Have a thirst for technical challenges with big data and distributed systems, we process billions of events per day with multiple petabyte datastores
• Dive into concepts they may be unfamiliar with
• Are passionate about delivering exceptional experiences to our customers
• Take ownership, work collaboratively, and figure things out
• Analyze trade-offs with empathy, yet building creative solutions.
• Demonstrate pragmatic decision making and problem-solving abilities.

We are currently working on:

• Expanding the functionality and flexibility of the system
• Introducing new technologies to service more use cases
• Scaling up to handle the incredible growth of HubSpot's user base and customer data demands

Cash compensation range: 186300-279500 USD Annually

This resource will help guide how we recommend thinking about the range you see. Learn more about HubSpot’s compensation philosophy.

The cash compensation above includes base salary, on-target commission for employees in eligible roles, and annual bonus targets under HubSpot’s bonus plan for eligible roles. In addition to cash compensation, some roles are eligible to participate in HubSpot’s equity plan to receive restricted stock units (RSUs). Some roles may also be eligible for overtime pay. Individual compensation packages are based on a few different factors unique to each candidate, including their skills, experience, qualifications and other job-related reasons.

We know that benefits are also an important piece of your total compensation package. To learn more about what’s included in total compensation, check out some of the benefits and perks HubSpot offers to help employees grow better.

At HubSpot, fair compensation practices isn’t just about checking off the box for legal compliance. It’s about living out our value of transparency with our employees, candidates, and community.