Transcript

If your idea of Customer Success is rooted in an intrinsic motivation to help others find solutions to their challenges, we should talk. Our mission is to drive an exceptional experience and sustained value for HubSpot customers through building trust and consulting on the HubSpot software.

Our Associate Customer Success Managers possess an unrivaled sense of autonomy, ownership, and dedication to helping each customer realize their intended value with HubSpot. Customer Success Managers have the opportunity to grow their careers through a focus on role competency development and a performance-based promotion path.

As an Associate Customer Success Manager

You will:

• Be passionate about customer success and experience
• Solve problems with curiosity and creativity
• Embrace challenges and change
• Commit to getting better every day
• Invest in relationships with customers and colleagues
• Contribute to a positive team environment

You will execute on the following responsibilities:

• Work collaboratively in a team of CSMs managing a shared install base of LATAM customers
• Ascertain customer goals and collaborate on customized inbound strategic plans while driving customer accountability
• Engage customers via inbound e-mail (Front), resolving inquiries by aligning customers with the right resources
• Engage customers via strategy calls, driving product value and usage
• Partner with internal teams to maintain and grow customer investment across HubSpot's platform
• Positively contribute to a team culture of skill development and peer-to-peer feedback

You have:

• Fluency in Portuguese
• Excellent problem solving and critical thinking skills
• Aptitude for learning software
• Prior experience in a customer service or consulting role
• Ability to manage multiple priorities while maintaining strict attention to details
• Strong communication skills and the ability to effectively drive phone conversations and zoom meetings
• The ability to thrive in a fast-paced environment
• A verifiable track record of consistently meeting and exceeding goals

Pluses:

• Understanding of marketing and sales best practices
• Customer Success experience at a SaaS organization
• Fluency in other languages

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates, so please don’t hesitate to apply — we’d love to hear from you.