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Sr. Business Systems Analyst- ServiceNow, VRM



United States · Remote
Posted on Saturday, May 27, 2023

Sr. Business Systems Analyst- ServiceNow, VRM

Business Technology

Remote - USA

Sr. Business Systems Analyst - Vendor Risk Management (ServiceNow)

Business Technology

Remote - USA

As a Sr. Business Systems Analyst, you will be responsible for supporting our current implementation and future strategic business projects related to Vendor Risk Management. We’ve recently launched ServiceNow VRM to (a) drive a frictionless experience for HubSpotters as they request work with new vendors and manage the existing lifecycle and (b) enable our Vendor Security, Privacy, Compliance and Legal teams with the management and orchestration of our risk and vendor review process and inventory.

In this role, you’ll focus on driving efficiency and scale for both user groups. You’ll independently own the  stakeholder relationship with each of these business teams, deeply understand their business needs, then use your knowledge of VRM and industry best practices to support them in driving a roadmap of enhancements that enable efficiency, scale, and automation. You’ll also care deeply about the HubSpotter experience, ensuring it provides a transparent and intuitive journey. In addition to supporting our current VRM landscape, you’ll drive one of our company wide initiatives to connect the Vendor review process to our Purchasing and Invoice process in Coupa. This will enable a Procure-to-Pay process that is not only integrated and efficient but frictionless for our HubSpotters. Your role will enable us to drive scale through careful and thoughtful alignment with our Business teams and Engineering partners and improve the experience of countless HubSpotters.

In this role, you’ll get to:

  • Understand each team's operations, vision, business needs and success measures to design the right solution within ServiceNow VRM
  • Apply your knowledge of best practices to translating these needs and those of product enhancements into specific requirements and configurations in ServiceNow
  • Partner with Engineers and Admins to ensure we think long term, and act as an advocate for our system health and architecture
  • Develop integrations and automations through systems like Workato to connect to SNOW
  • Be an influencer on the use of Data Driven Reporting to provide our Internal Business Teams with the transparency they need to efficiently run their operations
  • Own the success of each delivery, through proper training, testing and communication as well as hold yourself and each team to our thresholds and success measurements

We are looking for people who have:

  • Experience in the best practices and business processes associated to the following ServiceNow Applications: VRM
  • Familiarity with Procure-to-Pay processes
  • Excellent communication, storytelling and collaboration skills 
  • Acting as a self starter
  • Demonstrated experience managing senior stakeholders and large scale business initiatives
  • Ability to influence others, manage conversation, and drive large groups to conclusions
  • Proven ability to own high impact deliverables, run time bound projects and drive change
  • Experience driving decision making with data with a large focus on metrics for measuring success
  • Experience acting as a liaison between the business needs and engineering development
  • Experience working with Workato or other Workflow automation and integration tools
  • Experience or familiarity with technical concepts like SQL or building APIs using flow based tools like Workato or ServiceNow Flow Designer


Compensation Range:



We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates, so please don’t hesitate to apply — we’d love to hear from you.


If you need assistance or an accommodation due to a disability, please email us at This information will be treated as confidential and used only for the purpose of determining an appropriate accommodation for the interview process.


Germany Applicants: (m/f/d) - link to HubSpot's Career Diversity page here.


About HubSpot

HubSpot (NYSE: HUBS) is a leading customer relationship management (CRM) platform that provides software and support to help businesses grow better. We build marketing, sales, service, and website management products that start free and scale to meet our customers’ needs at any stage of growth. We’re also building a company culture that empowers people to do their best work. If that sounds like something you’d like to be part of, we’d love to hear from you.

You can find out more about our company culture in the HubSpot Culture Code, which has more than 5M views, and learn about our commitment to creating a diverse and inclusive workplace, too. Thanks to the work of every employee globally, HubSpot was named the #2 Best Place to Work on Glassdoor in 2022, and has been recognized for award-winning culture by Great Place to Work, Comparably, Fortune, Entrepreneur, Inc., and more.

Headquartered in Cambridge, Massachusetts, HubSpot was founded in 2006. Today, thousands of employees work across the globe in HubSpot offices and remotely. Visit our careers website to learn more about culture and opportunities at HubSpot. 

By submitting your application, you agree that HubSpot may collect your personal data for recruiting, global organization planning, and related purposes. HubSpot's Privacy Notice explains what personal information we may process, where we may process your personal information, our purposes for processing your personal information, and the rights you can exercise over HubSpot’s use of your personal information.