Why Housecall Pro?

Help us build solutions that build better lives. At Housecall Pro, we show up to work every day to make a difference for real people: the home service professionals that support America’s 100 million homes.

We’re all about the Pro, and dedicate our days to helping them streamline operations, scale their businesses, and—ultimately—save time so they can be with their families and live well. We care deeply about our customers and foster a culture where our company, employees, and Pros grow and succeed together. Leadership is as focused on growing team members’ careers as they expect their teams to be on creating solutions for Pros.

We also offer:

• A generous benefits program that supports the whole you with medical, dental, vision, life, disability, and 401(k)
• Paid holidays and flexible, take-it-as-you-need-it paid time off
• Equity in a rapidly growing startup backed by top-tier VCs
• Monthly tech reimbursements
• A culture built on innovation that values big ideas, no matter where they come from

The Role:

As the Manager, Accounting Solutions, you ensure high quality leadership and guidance for your team of specialists and team leads. You focus on providing guidance on project management, process improvement, and providing exceptional customer support. You take a high level of ownership, are a high achiever, and are willing to go above and beyond on a daily basis. You are a great communicator and problem-solver who loves to build from the ground up. You have a startup mentality and succeed in a fast paced environment. You are motivated by learning, helping others, and achieving goals. You are a team player who can effectively manage, communicate, and work with others.

Our team is passionate, empathetic, hard working, and above all else focused on improving the lives of our service professionals (our Pros). Our success is their success.

What you do each day:

• Provide leadership and guidance to your team leads who directly manage day-to-day operations
• Develop and refine processes for both client onboarding and ongoing account maintenance, ensuring seamless transitions and consistent client service quality
• Oversee the quality assurance protocols, scoring, and coaching of team members throughout the onboarding projects and regular account management activities
• Facilitate regular team meetings and stand-ups to ensure alignment and address emerging needs
• Maintain effective communication with clients through phone, email, chat, and video call as needed for escalated situations, training scenarios, or as flex capacity
• Guide training initiatives for new hires, focusing on comprehensive education in bookkeeping and client onboarding processes
• Stay informed about and drive cross-functional communication around the latest developments in sales strategies, customer success tactics, product updates, and new feature releases
• Provide support to implementation specialists during complex payroll onboarding sessions and address any subsequent issues, including system bugs, client escalations, and process adjustments

Qualifications:

• 1-2 years of management experience, ideally managing a remote team of 10-15
• 2-3 years of bookkeeping experience required
• Bachelor's degree or equivalent work experience
• Experience using Google Sheets and pipeline management via Salesforce
• Proven track record of meeting and exceeding goals

What will help you succeed in this role:

• Ability to lead a team through the process of managing pipelines, onboarding accounts, Quality Assurance processes, and manage reporting on team KPIs
• Identify key areas of opportunity for each team member, provide feedback, and support
• Strong organizational skills with the ability to manage and prioritize multiple activities/initiatives and meet deadlines

Founded in 2013, Housecall Pro helps home service professionals (Pros) streamline every aspect of their business. With easy-to-use tools for scheduling, dispatching, payments, and more, Housecall Pro enables Pros to save time, grow profitably, and provide best-in-class service.

Housecall Pro’s brand portfolio includes CONQUER, a business coaching solution for home services businesses. Our brands are united by a singular mission to champion our Pros to success.

We support more than 25,000 businesses and have over 1,000 ambitious, mission-driven, genuinely fun-loving employees across the United States and all over the world. If you want to do work that impacts real people, supported by a team that will invest in you every step of the way, we’d love to hear from you.

Housecall Pro celebrates diversity and we are committed to creating an inclusive environment. We are an equal opportunity employer and do not discriminate on the basis of gender, race, religion, national origin, ethnicity, disability, gender identity/expression, sexual orientation, veteran or military status, or any other category protected under the law. #LI-Remote

Location Dependent Information

This role is open to candidates and the expected salary range for this role is $65,600-$82,000. The specific salary for the successful candidate will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. This role is also eligible to participate in Housecall Pro’s equity plan and the following benefits: health care insurance (medical, dental, vision, disability), employee assistance program, 401(K), flexible time off, paid parental leave, tech reimbursement, and other company benefits. Housecall Pro is growing fast and we’re scaling our team to help enable and accelerate our growth.

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