Why Housecall Pro?

Help us build solutions that build better lives. At Housecall Pro, we show up to work every day to make a difference for real people: the home service professionals that support America’s 100 million homes.

We’re all about the Pro, and dedicate our days to helping them streamline operations, scale their businesses, and—ultimately—save time so they can be with their families and live well. We care deeply about our customers and foster a culture where our company, employees, and Pros grow and succeed together. Leadership is as focused on growing team members’ careers as they expect their teams to be on creating solutions for Pros.

We also offer:

• A generous benefits program that supports the whole you with medical, dental, vision, life, disability, and 401(k)
• Paid holidays and flexible, take-it-as-you-need-it paid time off
• Equity in a rapidly growing startup backed by top-tier VCs
• Monthly tech reimbursements
• A culture built on innovation that values big ideas, no matter where they come from

Role Overview:

As a Senior Product Designer at Housecall Pro, you are a seasoned design professional with a strong focus on creating user-centric solutions for complex business needs. You will lead the charge in designing and refining our full Payroll solution. You are responsible for designing, testing, and iterating on features that support payroll processes (e.g., Time tracking, PTO, Benefits, HR resources, etc.), ensuring they are both valuable and easy to use.

Your role involves partnering with your Product Manager and Engineering Lead to create innovative solutions that not only address current customer needs but also set the foundation for long-term success.

Our team is patient, empathetic, hard-working, and above all else focused on improving the lives of our service professionals (our Pros). Our success is their success.

What you do each day:

• Advocate for the customer’s needs while balancing the goals of the business, specifically within the context of payroll and FinTech.
• Drive innovative design solutions through research, documentation, presentations, and collaboration across various teams and domains.
• Execute competitor analysis, discovery research, and usability testing to inform and refine the payroll experience.
• Drive and build event models, user flows, customer journeys, wireframes, interactive prototypes, and high-fidelity UI designs.
• Present and communicate concepts and design rationale to team members and stakeholders, ensuring alignment across the organization.
• Leverage and help improve the design system to create and refine design standards and patterns that enhance the payroll user experience, ensuring consistency across the product.
• Inspire the team and our customers by bringing new ideas and visual experiences to the table, specifically geared towards payroll interfaces and workflows.

Qualifications:

• 5+ years of relevant professional experience in the SaaS product and SMB software space, with a focus on financial or payroll-related applications.
• Portfolio showcasing your contributions to digital products and user-centric design, particularly in areas related to FinTech or payroll systems.
• In-depth knowledge of responsive design for complex web platforms.
• Familiarity utilizing a Design System and being a steward of implementing consistent design standards and patterns across your work.
• Understanding of accessibility guidelines.
• What will help you succeed in this role:
• Exceptional interaction design expertise to create functional and delightful experiences tailored to payroll users.
• Systems thinking: An ability to see the big picture and understand how various parts of the payroll solution interact, ensuring consistency and scalability.
• Attention to detail: A meticulous approach to design, ensuring every aspect of the user interface is polished and functional.
• Communication skills: Strong ability to convey complex design concepts in a clear, concise manner, facilitating collaboration and decision-making.
• User empathy: A deep commitment to understanding the end-users—our service professionals—and designing solutions that truly enhance their workflow and business operations.

Founded in 2013, Housecall Pro helps home service professionals (Pros) streamline every aspect of their business. With easy-to-use tools for scheduling, dispatching, payments, and more, Housecall Pro enables Pros to save time, grow profitably, and provide best-in-class service.

We support more than 25,000 businesses and have over 1,000 ambitious, mission-driven, genuinely fun-loving employees across the United States and all over the world. If you want to do work that impacts real people, supported by a team that will invest in you every step of the way, we’d love to hear from you.

Housecall Pro celebrates diversity and we are committed to creating an inclusive environment. We are an equal opportunity employer and do not discriminate on the basis of gender, race, religion, national origin, ethnicity, disability, gender identity/expression, sexual orientation, veteran or military status, or any other category protected under the law. #LI-SG1#LI-Remote

Location Dependent Information

This role is open to candidates and the expected salary range for this role is $108,000-$135,000. The specific salary for the successful candidate will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. This role is also eligible to participate in Housecall Pro’s equity plan and the following benefits: health care insurance (medical, dental, vision, disability), employee assistance program, 401(K), flexible time off, paid parental leave, tech reimbursement, and other company benefits. Housecall Pro is growing fast and we’re scaling our team to help enable and accelerate our growth.

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