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Customer Support Representative

Housecall Pro

Housecall Pro

Customer Service
United States
Posted on Tuesday, July 9, 2024

Why Housecall Pro?

Help us build solutions that build better lives. At Housecall Pro, we show up to work every day to make a difference for real people: the home service professionals that support America’s 100 million homes.

We’re all about the Pro, and dedicate our days to helping them streamline operations, scale their businesses, andultimatelysave time so they can be with their families and live well. We care deeply about our customers and foster a culture where our company, employees, and Pros grow and succeed together. Leadership is as focused on growing team members’ careers as they expect their teams to be on creating solutions for Pros.

We also offer:

  • A generous benefits program that supports the whole you with medical, dental, vision, life, disability, and 401(k)
  • Paid holidays and flexible, take-it-as-you-need-it paid time off
  • Monthly tech reimbursements
  • A culture built on innovation that values big ideas, no matter where they come from

Role Overview:

As a Specialist, Customer Support, you are a problem solver our users rely on. You are patient and use active listening skills to address our service professional's (our Pro's) concerns with care. You are comfortable on the phone, and are effective in finding the information to identify the root cause or concern. Your dedication to providing top-notch service and finding solutions makes you an essential part of our customer support team.

Our team is passionate, empathetic, hard working, and above all else focused on improving the lives of our Pros. Our success is their success.

What you do each day:

  • Act as a primary point of contact with our customers - the Pros
  • Manage and prioritize our support channels with speed and accuracy
  • Quickly identify and escalate Pros to applicable resolution path\
  • Prompt attention to detail to resolve Pro issues with limited information
  • Troubleshoot issues and provide assistance to a broad base of customers
  • Recommend improvements to Pros’ current workflows and provide relevant knowledge of how the software works
  • Provide Pros with best practices on how to more efficiently run their business
  • Suggest creative solutions or workarounds when possible to resolve a Pro’s need

Qualifications:

  • 1+ years experience in full-time customer support, account management, or sales
  • 1+ years experience in live chat support
  • High school diploma or equivalent; Bachelor's degree is a plus
  • Experience in developing relationships with new customers

What will help you succeed:

  • Excellent English reading, writing and verbal communication
  • Hard-working and reliable
  • Bilingual (English/Spanish) is a plus
  • Flexibility to periodically work on weekends or on weekdays before 8am or after 5pm
  • Professional attitude and demeanor when interacting with others
Founded in 2013, Housecall Pro helps home service professionals (Pros) streamline every aspect of their business. With easy-to-use tools for scheduling, dispatching, payments, and more, Housecall Pro enables Pros to save time, grow profitably, and provide best-in-class service.

Housecall Pro’s brand portfolio includes CONQUER, a business coaching solution for home services businesses. Our brands are united by a singular mission to champion our Pros to success.

We support more than 25,000 businesses and have over 1,000 ambitious, mission-driven, genuinely fun-loving employees across the United States and all over the world. If you want to do work that impacts real people, supported by a team that will invest in you every step of the way, we’d love to hear from you.

Housecall Pro celebrates diversity and we are committed to creating an inclusive environment. We are an equal opportunity employer and do not discriminate on the basis of gender, race, religion, national origin, ethnicity, disability, gender identity/expression, sexual orientation, veteran or military status, or any other category protected under the law.

Location Dependent Information:

This role is open to candidates and the expected compensation range for this role is $18-$21.60/hour (includes base and potential performance bonus). The specific hourly rate for the successful candidate will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. This role is also eligible to participate in Housecall Pro’s the following benefits: health care insurance (medical, dental, vision, disability), employee assistance program, 401(K), flexible time off, paid parental leave, tech reimbursement, and other company benefits. Housecall Pro is growing fast and we’re scaling our team to help enable and accelerate our growth.

Applicants must be currently authorized to work in the United States on a full-time basis.

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