Senior Manager Clinical Operations
Homeward
This job is no longer accepting applications
See open jobs at Homeward.See open jobs similar to "Senior Manager Clinical Operations" General Catalyst.Homeward is rearchitecting the delivery of health and care in partnership with communities everywhere, starting in rural America. Today, 60 million Americans living in rural communities are facing a crisis of access to care. In the U.S. healthcare system, rural Americans experience significantly poorer clinical outcomes. This trend is rapidly accelerating as rural hospitals close and physician shortages increase, exacerbating health disparities. In fact, Americans living in rural communities suffer a mortality rate 23 percent higher than those in urban communities, in part because of the lack of access to quality care.
Our vision is care that enables everyone to achieve their best health. So, we’re creating a new healthcare delivery model that is purpose-built for rural America and directly addresses the issues that have historically limited access and quality. Homeward supports Medicare-eligible beneficiaries by partnering with health plans, providers, and communities to align incentives – taking full financial accountability for clinical outcomes and the total cost of care across rural counties.
As a public benefit corporation and Certified B Corp™, Homeward’s mission and business model are aligned to address the healthcare, economic, and demographic challenges that make it challenging for rural Americans to stay healthy. Our Homeward Navigation™ platform uses advanced analytics to connect members to the right care and local resources that address social determinants of health and improve holistic health outcomes. Since many rural communities lack adequate clinical capacity, Homeward also employs care teams that supplement local practices and reach people who cannot otherwise access care.
Homeward is co-founded by a leadership team that defined and delivered Livongo’s products, and backed most recently by a $50 million series B co-led by Arch Ventures and Human Capital, with participation from General Catalyst for a total of $70 million in funding. With this leadership team and funding, Homeward is committed to bringing high-quality healthcare to rural communities in need.
The Opportunity
The Director, Clinical Operations leads the strategic development, scaling, and execution of Homeward’s clinical workflows and technology-enabled care models. This role owns enterprise-wide standardization, cross-market implementation, and clinical operational excellence to support sustainable and compliant growth.
Serving as the executive liaison between Product, Market Medical Directors, and frontline execution teams, the Director ensures that clinical innovation is embedded into operations while enabling rapid feedback cycles and data-driven improvements. The Director also leads and mentors a team of managers responsible for execution across service lines and markets. A key focus of this role is to provide high-level partnership to the Care Delivery service unit, helping to design, implement, and scale impactful clinical programs and ensure that operational strategy and frontline delivery remain tightly aligned.
The Director must possess a strong strategic mindset, project management expertise, and the ability to drive key initiatives across departments. This leader will ensure alignment, accountability, and successful execution from conception through sustained impact.
Key Responsibilities
- Own and evolve the strategic direction of clinical operations, aligning process design with Homeward's growth goals.
- Lead a team of Sr Managers/Managers across markets; develop team capabilities and operational leadership.
- Ensure high-quality, standardized care delivery while embedding compliance and regulatory adherence.
- Partner with Product, Tech, and Medical leadership to drive clinical innovation and ensure successful execution at scale.
- Build enterprise feedback loops from execution to strategy, and vice versa.
- Oversee audits and quality improvement cycles to refine operations.
- Act as primary cross-functional liaison for clinical operations, applying project management discipline to deliver programs end-to-end.
Qualifications
- 10+ years of experience in clinical operations with at least 5 years in leadership roles with enterprise-wide ownership.
- Clinical credentials required (e.g., APP, RN, MD).
- Proven track record of building and scaling operations in high-growth healthcare organizations.
- Deep familiarity with EMRs; AthenaHealth experience preferred.
- Strong command of compliance, CMS guidelines, HEDIS/NCQA measures.
- Experienced in managing multi-market teams and complex operational implementations.
- Skilled in organizational change management and strategic prioritization.
- Strong project management skills with demonstrated ability to lead cross-functional programs.
Benefits
- Medical, dental, and vision insurance with 100% of monthly premium covered for employees
- Competitive salary and possible equity grant
- Supplemental performance bonus opportunities
- Relocation and travel reimbursement
- Loan repayment support
- Company-sponsored 401k plan + match
- Generous paid time off
- Comprehensive training provided
What Shapes Homeward:
- Deep commitment to one another, the people and communities we serve, and to provide care that enables everyone to achieve their best health
- Compassion and empathy
- Curiosity and an eagerness to listen
- Drive to deliver high-quality experiences, clinical care, and cost-effectiveness
- Strong focus on the sustainability of our business and scalability of our services to maximize our reach and impact
- Nurturing a diverse workforce with a wide range of backgrounds, experiences, and points of view
- Taking our mission and business seriously, but not taking ourselves too seriously– having fun as we build!
Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, location, competencies and experience. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work at Homeward Health. This role is eligible for an annual bonus, stock options, as well as a comprehensive benefits package.
At Homeward, a diverse set of backgrounds and experiences enrich our teams and allow us to achieve above and beyond our goals. If you have yet to gain experience in the areas detailed above, we hope you will share your unique background with us in your application and how it can be additive to our teams.
Homeward is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Homeward is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities.
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This job is no longer accepting applications
See open jobs at Homeward.See open jobs similar to "Senior Manager Clinical Operations" General Catalyst.