IT Support Engineer
Hometap
Here at Hometap, we’re collaborative, passionate, and always ready to roll up our sleeves to create solutions that help people get more out of homeownership — and out of life. Our first product, a home equity investment, gives homeowners the opportunity to quickly access the equity they’ve built in their home to pay for what’s most important to them, from handling debt to finally making much-needed renovations, without taking on debt.
We work hard, and have some fun along the way, too. You don’t have to take our word for it: The Boston Globe and Forbes have recognized us as a great place to work, and we’ve been honored for our commitment to innovation in the fintech space by Inc., HousingWire, and more!
In case you need any more convincing, we also provide competitive compensation, healthcare coverage, unlimited PTO, a generous share package, and a strong culture with plenty of opportunities for team-building and camaraderie.
Who you are:
As an IT Support Engineer at Hometap, you will be responsible for delivering exceptional first-line IT support to all Hometap employees. You’ll provide IT support and troubleshooting for end users while provisioning equipment, managing systems and cloud services, supporting security initiatives, and participating in hardware inventory and technology rollouts.
You’re a great fit if you bring experience in an IT role and a strong desire to provide outstanding service to end users. You enjoy collaborating within a team, supporting IT projects, and working independently in a lean, fast-paced environment. You have excellent attention to detail, coupled with a strong sense of ownership and accountability. You’re someone who loves helping others and is able to bring a positive attitude and sense of humor to your work.
What you’ll do:
- Serve as the primary point of contact for first-level end-user support, including troubleshooting and resolving hardware, software, and connectivity issues
- Provision and configure new equipment and user accounts
- Manage operating systems, software, and services centrally using computer management tools
- Administer cloud services (e.g., Google Workspace)
- Support Information Security initiatives and projects
- Coordinate the rollout and adoption of new cloud-based tools and services
- Manage hardware procurement, asset tracking, and inventory control
- Provide prompt and thorough customer service to employees via email, Slack, phone, and Zoom
What You’ll Bring
- 2+ years of relevant IT support experience
- Solid experience with macOS (10.15 and newer) and Windows 10 and above
- Working knowledge of private networking concepts
- Ability to troubleshoot and resolve software, hardware, and application issues
- Familiarity with cloud-based office applications such as Google Workspace, Gmail, or Office 365
- Excellent time management, organizational, and prioritization skills
- Outstanding customer service and interpersonal communication skills
Bonus Points:
- Experience in the fintech industry
- Background supporting products or environments with elevated security requirements
- Experience supporting distributed or remote teams
Hometap is an equal opportunity employer. We provide employment opportunities regardless of race, age, color, religion, sex, sexual orientation, gender, gender identity, gender expression, genetic information, national origin, pregnancy, marital, veteran, or disability status. If there is an accommodation that would support your ability to apply and interview with Hometap, please let us know by emailing work@hometap.com.