About Us

Hippocratic AI has developed the only safe, safety-focused Large Language Model (LLM) for healthcare, resulting in the only autonomous patient-facing clinical agents in the industry. We are delivering abundance for the first time in healthcare by bringing deep clinical expertise to every human. No other technology has the potential to have this level of global impact on health. Come join the most capitalized healthcare AI company with the most deployed customers and the broadest platform of applications. Our highly mission-oriented team, coupled with innovative partners like the Cleveland Clinic, Baylor Scott & White, Northwestern, Wellspan, HCA, and Oschner, is building the most transformative company in healthcare in history.

Why Join Our Team

• Reinvent healthcare with AI that puts safety first. We’re building the world’s first healthcare-only, safety-focused LLM — a breakthrough platform designed to transform patient outcomes at a global scale. This is category creation.

• Work with the people shaping the future. Hippocratic AI was co-founded by CEO Munjal Shah and a team of physicians, hospital leaders, AI pioneers, and researchers from institutions like El Camino Health, Johns Hopkins, Washington University in St. Louis, Stanford, Google, Meta, Microsoft, and NVIDIA.

• Backed by the world’s leading healthcare and AI investors. We recently raised a $126M Series C at a $3.5B valuation, led by Avenir Growth, bringing total funding to $404M with participation from CapitalG, General Catalyst, a16z, Kleiner Perkins, Premji Invest, UHS, Cincinnati Children’s, WellSpan Health, John Doerr, Rick Klausner, and others.

• Build alongside the best in healthcare and AI. Join experts who’ve spent their careers improving care, advancing science, and building world-changing technologies — ensuring our platform is powerful, trusted, and truly transformative

About the Role

We are seeking a Patient Access Evaluator to review and assess patient-facing Voice AI interactions focused on benefits navigation, coverage explanations, affordability, and access next steps. In this contractor role, you will listen to and interact with AI-led calls and evaluate whether the agent provides accurate, clear, and helpful guidance aligned with real-world patient access workflows.

This role is ideal for someone with hands-on experience in patient access, benefits investigation, reimbursement support, or financial navigation, who is comfortable making judgment calls on insurance-related conversations and holding AI-driven interactions to the same standard as an experienced human access specialist.

You’ll work on a flexible schedule, typically averaging 10–20 hours per week, reviewing calls and documenting structured feedback using predefined evaluation criteria.

What You'll Do

• Listen to and evaluate Voice AI calls related to insurance coverage, benefits explanations, prior authorization basics, affordability, and access next steps.

• Assess accuracy, clarity, tone, and appropriate escalation handling.

• Identify misinformation, patient confusion, or incomplete guidance related to benefits or access.

• Score calls using defined rubrics and provide clear, actionable feedback.

• Flag potential risks impacting patient understanding, access, or follow-through.

What You Bring

Must Have:

• 2–5+ years of experience in patient access, benefits investigation, reimbursement support, or financial navigation.

• Direct experience communicating with patients about insurance coverage, benefits, or affordability.

• Strong written and verbal communication skills.

• Ability to make clear, precise judgment calls when evaluating AI performance.

• Fluency in English.

• Reliable access to a computer and high-speed internet.

Nice to Have:

• Experience supporting specialty therapies or complex benefit structures.

• Familiarity with hub services, patient support programs, or access-related call workflows.

• Experience using access or reimbursement tools (e.g., CRMs, hub platforms, call review systems).

• Fluency in an additional language.

• Exposure to digital health or AI-enabled support tools.

Join us and help build the future of safe, life-changing AI in healthcare. There’s never been a more exciting moment to make an impact.

***Be aware of recruitment scams impersonating Hippocratic AI. All recruiting communication will come from @hippocraticai.com email addresses. We will never request payment or sensitive personal information during the hiring process.