Grammarly team members in this role must be based in the United States, and they must be able to collaborate in person 2 weeks per quarter, traveling if necessary to the hub(s) where the team is based.

The opportunity

Grammarly is the world’s leading AI writing assistance company trusted by over 30 million people and 70,000 professional teams every day. From instantly creating a first draft to perfecting every message, Grammarly’s product offerings help people at 96% of the Fortune 500 get their point across—and get results. Grammarly has been profitable for over a decade because we’ve stayed true to our values and built an enterprise-grade product that’s secure, reliable, and helps people do their best work—without selling their data. We’re proud to be one of Inc.’s best workplaces, a Glassdoor Best Place to Work, one of TIME’s 100 Most Influential Companies, and one of Fast Company’s Most Innovative Companies in AI.

We’re seeking a Key Account Principal to join our Grammarly Business team and help us achieve our ambitious goals. Since expanding our mission with Grammarly Business, our enterprise product offering has helped teams craft strong, consistent, and on-brand communication, and we have tripled our number of B2B relationships. Effective communication is the foundation of the modern workplace. Grammarly Business is poised to become the enterprise application of choice for organizations looking to up-level their communication. This role would be critical to that mission.

Your impact

As the Key Accounts Principal, your work will be highly visible. You will be a driving force of value and revenue growth within Grammarly Business.

In this role, you will:

• Own a named account list and develop strategic account plans to expand existing business in service of our aggressive growth targets.
• Drive revenue growth through proactive outreach to new and existing contacts within our existing customer base, generating new leads by effectively managing current connections and networking with contacts.
• Build and maintain new and existing relationships with senior executives and decision-makers across all company departments. The Key Account Principal should be our customers’ trusted advisor.
• Gain a deep understanding of our customers’ businesses and challenges and consult on the value Grammarly provides.
• Engage with customers online, in person, and at company events; develop and present product, service, and value presentations in various settings.
• Negotiate sales and sales-related contracts - optimizing for client experience and Grammarly growth targets and business objectives.
• Work cross-functionally with supporting teams during the sales cycle (e.g., product, finance, legal, marketing) to win deals and ensure customer success.
• Serve as the customer's voice and collect feedback to drive continuous improvement across all product areas.
• Partner with leadership teams to uncover new product ideas and business opportunities; this role will be crucial in transforming the level at which we partner within our customer base and the breadth of how far-reaching our contracts go within a given organization.

We’re looking for someone who

• Embodies our EAGER values—is ethical, adaptable, gritty, empathetic, and remarkable.
• Can collaborate in person two weeks per quarter, traveling if necessary to the hub where the team and customers are based.
• Embraces our MOVE principles–Move fast and learn faster, Obsess about creating customer value, Value impact over activity, and Embrace healthy disagreement rooted in trust.
• Is able to collaborate in person 2 weeks per quarter, traveling if necessary to the hub where the team is based.
• Doesn’t view failure as an option - that’s not to say you’ll always win - but you will obsess over expanding our footprint meaningfully into your given accounts. When a blocker appears (internal or external), you will feel pride and accomplishment in recalibrating the next steps and plowing ahead. You leave no stone unturned, you’re not afraid to ask hard questions, and when you lose a deal, you are comforted by the knowledge that you exhausted all options in pursuit of the win.
• Loves to solve big, hairy problems in service of our customers and is unintimidated by the path forward, even when complex.
• Identifies ways to create new leads and other sales opportunities within existing accounts. Has experience working with various stakeholders, from senior executives of large companies to end users.
• Works to realize business value and expand customer relationships through deep knowledge of customer needs (rather than over-relying on a feature list).
• Builds strong relationships with people, understands their needs and goals, identifies creative solutions, and manages action items through to completion.
• Believes all facts are friendly and is constantly seeking a more profound understanding of an issue or potential optimization. Can synthesize quantitative and qualitative data, make data-driven decisions, and use (sometimes incomplete) data to identify gaps and opportunities.
• Has a proven track record of both meeting and exceeding revenue targets while also delivering very high value to their book of business.
• Has a solid understanding of subscription business models, including freemium, free trial, account expansion, and upsells.
• Actively advocates for customers, working cross-functionally with PMs, engineers, marketers, and others to delight customers and help them meet their business goals while empathizing with other teams’ processes and priorities.
• Actively contributes to the voice of customer initiatives, provides customer feedback to other teams, aids in prioritization, and follows through to resolution.
• Uses systems (e.g., CRM) to track all customer-related activities and deliverables, pipeline management, and revenue projection.

Support for you, professionally and personally

• Professional growth: We believe that autonomy and trust are key to empowering our team members to do their best, most innovative work in a way that aligns with their interests, talents, and well-being. We support professional development and advancement with training, coaching, and regular feedback.
• A connected team: Grammarly builds a product that helps people connect, and we apply this mindset to our own team. Our remote-first hybrid model enables a highly collaborative culture supported by our EAGER (ethical, adaptable, gritty, empathetic, and remarkable) values. We work to foster belonging among team members in a variety of ways. This includes our employee resource groups, Grammarly Circles, which promote connection among those with shared identities, such as BIPOC and LGBTQIA+ team members, women, and parents. We also celebrate our colleagues and accomplishments with global, local, and team-specific programs.

Compensation and benefits

Grammarly offers all team members competitive pay along with a benefits package encompassing the following and more:

• Excellent health care (including a wide range of medical, dental, vision, mental health, and fertility benefits)
• Disability and life insurance options
• 401(k) and RRSP matching
• Paid parental leave
• Twenty days of paid time off per year, eleven days of paid holidays per year, and unlimited sick days
• Home office stipends
• Caregiver and pet care stipends
• Wellness stipends
• Admission discounts
• Learning and development opportunities

Grammarly takes a market-based approach to compensation, which means base pay may vary depending on your location. Base pay may vary considerably depending on job-related knowledge, skills, and experience. The expected salary ranges for this position are outlined below by compensation zone and may be modified in the future.

Base pay may vary considerably depending on job-related knowledge, skills, and experience. The expected “On Target Earnings” (OTE) for this role by compensation zone are outlined below and may be modified in the future.

The commission portion for this role will be 35% of the On-Target Earning (OTE).

We encourage you to apply

At Grammarly, we value our differences, and we encourage all—especially those whose identities are traditionally underrepresented in tech organizations—to apply. We do not discriminate on the basis of race, religion, color, gender expression or identity, sexual orientation, ancestry, national origin, citizenship, age, marital status, veteran status, disability status, political belief, or any other characteristic protected by law. Grammarly is an equal opportunity employer and a participant in the US federal E-Verify program (US). We also abide by the Employment Equity Act (Canada).

Please note that EEOC is optional and specific to US-based candidates.

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