About Glean:

Founded in 2019, Glean is an innovative AI-powered knowledge management platform designed to help organizations quickly find, organize, and share information across their teams. By integrating seamlessly with tools like Google Drive, Slack, and Microsoft Teams, Glean ensures employees can access the right knowledge at the right time, boosting productivity and collaboration. The company’s cutting-edge AI technology simplifies knowledge discovery, making it faster and more efficient for teams to leverage their collective intelligence.

Glean was born from Founder & CEO Arvind Jain’s deep understanding of the challenges employees face in finding and understanding information at work. Seeing firsthand how fragmented knowledge and sprawling SaaS tools made it difficult to stay productive, he set out to build a better way - an AI-powered enterprise search platform that helps people quickly and intuitively access the information they need. Since then, Glean has evolved into the leading Work AI platform, combining enterprise-grade search, an AI assistant, and powerful application- and agent-building capabilities to fundamentally redefine how employees work.

• Build and scale agents that transform how sales and/or support teams operate, driving adoption through enablement and training
• Understand the way of working, processes, common tools and data sources of the support and/or sales department in depth and build agents that can drive concrete business impact
• Cultivate relationships with agent builders, admins, users and sales/support leaders, capturing their feedback and turning them into actionable insights that deepen trust and adoption of Glean Agents
• Represent Glean at conferences and events showcasing real-world agents, explain how they work, how to build them and the business impact

• 4+ years of experience in sales engineering, solutions architecture, product engineering or related field
  You have hands-on experiences building agents
• You have deep domain knowledge of the sales and/or support department and their required tools/data sources
• You have a deep understanding of the latest AI technologies, including model capabilities, agent building best practices, evaluation, etc
• You are an avid user of AI tools and agents yourself
• You are an excellent communicator: able to explain how new technology works and its impact in simple terms tailored to your audience, both in written format and live presentations
• Strong technical skills. You can build agents in code, evaluate their quality, and use advanced agent tools to meaningfully improve performance
• Collaborative and influential. You work seamlessly across marketing, sales, engineering, product, partners and customers, helping to grow Glean’s footprint in the sales and/or support market

• This role is hybrid (4 days a week in one of our Bay Area offices)