Industry Principal - CPG, Retail, Manufacturing
Glean
Glean is the Work AI platform that helps everyone work smarter with AI. What began as the industry’s most advanced enterprise search has evolved into a full-scale Work AI ecosystem, powering intelligent Search, an AI Assistant, and scalable AI agents on one secure, open platform. With over 100 enterprise SaaS connectors, flexible LLM choice, and robust APIs, Glean gives organizations the infrastructure to govern, scale, and customize AI across their entire business - without vendor lock-in or costly implementation cycles.
At its core, Glean is redefining how enterprises find, use, and act on knowledge. Its Enterprise Graph and Personal Knowledge Graph map the relationships between people, content, and activity, delivering deeply personalized, context-aware responses for every employee. This foundation powers Glean’s agentic capabilities - AI agents that automate real work across teams by accessing the industry’s broadest range of data: enterprise and world, structured and unstructured, historical and real-time. The result: measurable business impact through faster onboarding, hours of productivity gained each week, and smarter, safer decisions at every level.Recognized by Fast Company as one of the World’s Most Innovative Companies (Top 10, 2025), by CNBC’s Disruptor 50, Bloomberg’s AI Startups to Watch (2026), Forbes AI 50, and Gartner’s Tech Innovators in Agentic AI, Glean continues to accelerate its global impact. With customers across 50+ industries and 1,000+ employees in more than 25 countries, we’re helping the world’s largest organizations make every employee AI-fluent, and turning the superintelligent enterprise from concept into reality.
If you’re excited to shape how the world works, you’ll help build systems used daily across Microsoft Teams, Zoom, ServiceNow, Zendesk, GitHub, and many more - deeply embedded where people get things done. You’ll ship agentic capabilities on an open, extensible stack, with the craft and care required for enterprise trust, as we bring Work AI to every employee, in every company.About the Role
Title: Industry Principal, CPG / Retail / Manufacturing
Reporting line: This role reports to the VP of Solutions Engineering.
We’re hiring an Industry Principal to own our strategy and field execution across Consumer Packaged Goods, Retail, and Manufacturing. You’ll be the domain catalyst connecting market problems—like supply chain resilience, merchandising and marketing productivity, quality and operations excellence, and frontline/associate enablement—to Glean’s Work AI capabilities. Externally, you’ll engage executives, influence deals, and elevate our thought leadership. Internally, you’ll enable the field with repeatable plays and inform product‑solution fit through tight feedback loops. Modeled on top AI vendors’ industry leadership roles, you’ll drive industry value narratives and content that accelerates pipeline and win‑rate.
You Will:
- Lead with industry outcomes: map CRM‑specific pain points (e.g., demand/supply volatility, merchandising productivity, store/plant operations, quality and compliance, partner/supplier knowledge) to high‑impact Work AI solutions.
- Engage executives across COO/CIO/CTO/Chief Supply Chain/Chief Merchandising/Chief Digital/Data/AI leaders; guide strategic roadmaps balancing innovation with safety, governance, and change management.
- Build and scale repeatable industry plays with value messaging, ROI frameworks, blueprints, and references tailored to CPG, retail, and manufacturing archetypes.
- Publish and present thought leadership (blogs, whitepapers, conference talks) that showcases Work AI impact across product lifecycle, supply chain, store/plant operations, and customer experience.
- Partner with Product, Engineering, and PMM to shape packaged solutions and agent templates for CRM use cases; codify learnings into sales kits and solution accelerators.
- Orchestrate an extended, virtual tiger team across SE, Partners, CS, and Marketing to drive pipeline coverage, ACV, win‑rate, and time‑to‑value.
- Support analyst engagement and competitive positioning to reinforce our leadership narrative in enterprise Work AI for CRM.
About You:
- 10+ years in CPG, retail, and/or manufacturing—experience within a brand/retailer/manufacturer or as a consultant/industry solutions leader at a technology company.
- Executive presence with a strong POV on how AI and agentic workflows unlock value across product lifecycle, supply chain, merchandising/marketing, and operations.
- Familiarity with enterprise AI/LLMs and the data/security considerations in large‑scale operational environments; able to translate business needs into solution architectures and adoption roadmaps.
- Proven track record building vertical narratives and content; adept at enabling field teams and partners with industry plays.
- Thrive in fast‑moving, cross‑functional settings; bias to collaboration and measurable
- This role is remote
- Preferred locations in Palo Alto, San Francisco, Nashville, or New York City
- Travel 25% - 40%