Community Manager
Glean
We’re on a mission to make knowledge work faster and more humane. We believe that AI will fundamentally transform how people work. In the future, everyone will work in tandem with expert AI assistants who find knowledge, create and synthesize information, and execute work. These assistants will free people up to focus on the higher-level, creative aspects of their work.
We’re building a system of intelligence for every company in the world. On the surface, you can think of it as “Google + ChatGPT” for the enterprise. Under the hood, our platform is the connective tissue between AI and knowledge. It brings all of a company’s knowledge together, understands it at a deep level, provides industry-leading search relevance over it, and connects it to generative AI agents and applications.
Glean was founded by a seasoned team of former Google search engineers and industry veterans who saw a need in the enterprise space for their technical depth and passion for AI. We’re a diverse team of curious and creative people who want to help each other get big things done—so we can help other teams do the same.
We're backed by some of the Valley's leading venture capitalists—including Sequoia, Kleiner Perkins, Lightspeed, and General Catalyst—and have assembled a world-class team with senior leadership experience at Google, Slack, Facebook, Dropbox, Rubrik, Uber, Intercom, Pinterest, Palantir, and others.
Role
Glean is seeking a dynamic Community Manager to nurture and scale our global customer community, known as Gleaners. This role is central to driving retention, growth, advocacy, and participation within our customer base. Specifically, this role will lead ongoing programs to ensure Glean’s customers understand how to achieve and articulate success with Glean, and will align community activities with broader company initiatives to improve adoption, boost awareness, and drive business growth.
This role will work directly with cross-functional peers in product, sales, and customer success, as well as with external partners and customers to ensure crucial customer insights are at the forefront of business decisions.
What you will do and achieve
- Develop and execute programs to expand the reach, engagement, and success of Glean’s Customer Community.
- Craft compelling content for community engagement, including articles, blogs, webinars, social media posts, and virtual events to educate and support community member's ongoing success with Glean.
- Facilitate meaningful discussions and foster relationships with customers, partners, and internal stakeholders, while identifying and nurturing community advocates to amplify Glean’s mission.
- Analyze community metrics and KPIs to measure engagement and effectiveness, and share community feedback and learnings with cross-functional stakeholders to inform broader business initiatives.
Who you are
- BA/BS in business, marketing, liberal arts, or related degree
- 3+ years of B2B SaaS community management experience
- Action-oriented self-starter with a love of making people and companies more effective, an eagerness to build deeper relationships with a wide variety of stakeholders, and a growth mindset driving you to roll up your sleeves to make things happen
- Passionate about Glean's mission and product and representing our customers’ needs, with a keen ability to keep a pulse on emerging trends
Key Knowledge & Skills
- Excellent communication — both written and verbal, virtual and in-person
- Strategic and resourceful cross-functional collaborator with a track record of consistently delivering excellent results in a fast-paced environment
- Excels at putting structure on ambiguity and taking a results-driven approach to work (testing, measuring, iterating)
- Strong critical and analytical thinking, reasoned judgment, and impeccable attention to detail
Benefits
- Competitive compensation
- Medical, Vision and Dental coverage
- Flexible work environment and time-off policy
- 401k
- Company events
- A home office improvement stipend when you first join
- Annual education stipend
- Wellness stipend
- Healthy lunches and dinners provided daily
For California based applicants:
The standard base salary range for this position is $76,000 - $115,000 annually. Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for variable compensation, equity, and benefits.
We are a diverse bunch of people and we want to continue to attract and retain a diverse range of people into our organization. We're committed to an inclusive and diverse company. We do not discriminate based on gender, ethnicity, sexual orientation, religion, civil or family status, age, disability, or race.