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Technical Training Specialist - SE, SA & Support

Glean

Glean

IT, Customer Service
Palo Alto, CA, USA
Posted on Thursday, July 4, 2024

About Glean

We’re on a mission to make knowledge work faster and more humane. We believe that AI will fundamentally transform how people work. In the future, everyone will work in tandem with expert AI assistants who find knowledge, create and synthesize information, and execute work. These assistants will free people up to focus on the higher-level, creative aspects of their work.

We’re building a system of intelligence for every company in the world. On the surface, you can think of it as Google + ChatGPT for the enterprise. Under the hood, our platform is the connective tissue between AI and knowledge. It brings all of a company’s knowledge together, understands it at a deep level, provides industry-leading search relevance over it, and connects it to generative AI agents and applications.

Glean was founded by a seasoned team of former Google search and Facebook engineers who saw a need in the enterprise space for their technical depth and passion for AI. We’re a diverse team of curious and creative people who want to help each other get big things done—so we can help other teams do the same.

We're backed by some of the Valley's leading venture capitalists—including Sequoia, Kleiner Perkins, Lightspeed, and General Catalyst—and have assembled a world-class team with senior leadership experience at Google, Slack, Facebook, Dropbox, Rubrik, Uber, Intercom, Pinterest, Palantir, and others.

We are seeking a highly skilled and Technical Training Manager to focus on the enablement of our Sales Engineers (SEs), Solutions Architects (SAs), and Support team. This role will be pivotal in developing and implementing technical training strategies that enhance the technical acumen and effectiveness of our technical teams, driving performance, efficiency, and productivity. If you are a strategic, detail-oriented technical professional with a passion for technical enablement, we would love to hear from you.

What you will do and achieve

  • Develop and execute a comprehensive technical training strategy for our SEs, SAs, and Support team, focusing on deep technical knowledge and practical application of Glean's solutions.
  • Collaborate with technical leadership to integrate advanced technical concepts into training and coaching, aligning with technical competencies.
  • Partner with Field Enablement functions to introduce role-specific onboarding content, ensuring new hires are equipped to understand and communicate Glean's technical value proposition effectively.
  • Implement continuous learning programs that cover areas such as advanced product features, security, integration techniques, troubleshooting, and best practices.
  • Develop and maintain a library of technical enablement resources, including technical documentation, best practice guides, and case studies demonstrating Glean's impact for the SEs, SAs, and Support teams.
  • Work closely with the technical teams to understand their needs and develop content that supports their efforts in demonstrating technical value to customers.
  • Partner with technical writing and the SA team to successfully train Glean’s managed implementation partners.
  • Monitor and analyze the effectiveness of technical enablement initiatives and use data to optimize and drive technical effectiveness.
  • Facilitate training sessions for the technical teams on effectively leveraging advanced technical concepts and tools.

Who you are

  • Bachelor's degree in Computer Science, Engineering, or related field.
  • Proven experience in technical training, technical enablement, or a similar role within a technical environment.
  • Deep knowledge of or direct experience with LLMs/AI required.
  • You have experience with cloud environments such as GCP, AWS, or Azure, and are proficient in programming languages like Python or Java.
  • You are familiar with API configurations and can effectively demonstrate technical functionalities to non-technical audiences.
  • Excellent written and verbal communication skills.
  • Strong project management and organizational skills.
  • Ability to work effectively in a fast-paced, team-oriented environment.
  • Proficiency in content management systems and design software.
  • Deep knowledge of technical processes and customer journey mapping.
  • Ability to analyze data and use it to make informed decisions.

Benefits

  • Competitive compensation
  • Medical, Vision and Dental coverage
  • Flexible work environment and time-off policy
  • 401k
  • Company events
  • A home office improvement stipend when you first join
  • Annual education stipend
  • Wellness stipend
  • Healthy lunches and dinners provided daily

The standard base salary range for this position is $140,000 - $200,000 annually. Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for variable compensation, equity, and benefits.

We are a diverse bunch of people and we want to continue to attract and retain a diverse range of people into our organization. We're committed to an inclusive and diverse company. We do not discriminate based on gender, ethnicity, sexual orientation, religion, civil or family status, age, disability, or race.