Join our companies in their quest to drive powerful, positive, change that endures.

Technical Enablement Specialist - Sales/SE Focus

Glean

Glean

IT, Sales & Business Development
Palo Alto, CA, USA
Posted on Thursday, July 4, 2024

About Glean

We’re on a mission to make knowledge work faster and more humane. We believe that AI will fundamentally transform how people work. In the future, everyone will work in tandem with expert AI assistants who find knowledge, create and synthesize information, and execute work. These assistants will free people up to focus on the higher-level, creative aspects of their work.

We’re building a system of intelligence for every company in the world. On the surface, you can think of it as Google + ChatGPT for the enterprise. Under the hood, our platform is the connective tissue between AI and knowledge. It brings all of a company’s knowledge together, understands it at a deep level, provides industry-leading search relevance over it, and connects it to generative AI agents and applications.

Glean was founded by a seasoned team of former Google search and Facebook engineers who saw a need in the enterprise space for their technical depth and passion for AI. We’re a diverse team of curious and creative people who want to help each other get big things done—so we can help other teams do the same.

We're backed by some of the Valley's leading venture capitalists—including Sequoia, Kleiner Perkins, Lightspeed, and General Catalyst—and have assembled a world-class team with senior leadership experience at Google, Slack, Facebook, Dropbox, Rubrik, Uber, Intercom, Pinterest, Palantir, and others.

About the role

The Technical Enablement Specialist for the Go-To-Market (GTM) team plays a critical role in equipping our sales and marketing teams with deep technical understanding and practical knowledge of our products. This role involves developing and delivering training materials, conducting workshops, and providing ongoing support to ensure the GTM team is well-prepared to communicate the technical advantages and functionalities of our solutions to potential clients.

What you will do and achieve

  • Develop and maintain detailed training materials on product functionalities, technical specifications, and industry-specific applications for the GTM team.
  • Conduct regular training sessions and workshops to elevate the technical proficiency of the GTM team, ensuring they can effectively communicate the value proposition of our products.
  • Collaborate with product and engineering teams to stay updated on product developments and innovations, translating technical details into digestible content for GTM purposes.
  • Create and manage a repository of technical resources, including FAQs, cheat sheets, and case studies, to support the GTM team in their client interactions.
  • Assist in the development of technical demonstrations and presentations that clearly articulate the business value and technical capabilities of our solutions.
  • Measure and analyze the effectiveness of technical enablement initiatives and adjust strategies based on feedback and performance metrics.

Who you are

  • You have a Bachelor’s degree in Computer Science, Engineering, or a related technical field.
  • You possess 3+ years of experience in both sales and technical sales, technical training, or closely related roles within a SaaS or technology-focused company.
  • You have exceptional communication skills with the ability to translate complex technical concepts into clear, concise, and engaging training materials.
  • You are proactive, driven, and capable of working independently as well as part of a team.
  • Deep knowledge of or direct experience with LLMs/AI required.
  • You have experience with cloud environments such as GCP, AWS, or Azure, and are proficient in programming languages like Python or Java.
  • You are familiar with API configurations and can effectively demonstrate technical functionalities to non-technical audiences.
  • Familiarity with selling value frameworks such as Value Selling, CoM, Challenger.
  • You thrive in a fast-paced, dynamic environment and are comfortable managing multiple projects simultaneously.

Benefits

  • Competitive compensation
  • Medical, Vision and Dental coverage
  • Flexible work environment and time-off policy
  • 401k
  • Company events
  • A home office improvement stipend when you first join
  • Annual education stipend
  • Wellness stipend
  • Healthy lunches and dinners provided daily

The standard base salary range for this position is $140,000 - $200,000 annually. Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for variable compensation, equity, and benefits.

We are a diverse bunch of people and we want to continue to attract and retain a diverse range of people into our organization. We're committed to an inclusive and diverse company. We do not discriminate based on gender, ethnicity, sexual orientation, religion, civil or family status, age, disability, or race.