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Sales Operation Analyst



IT, Sales & Business Development
Bengaluru, Karnataka, India
Posted on Tuesday, June 25, 2024

About Glean

We’re on a mission to bring people the knowledge they need to make a difference in the world.

Glean was founded by a seasoned team of former Google search and Facebook engineers, who wondered why we don’t have an easier way of finding what we need at work. In our personal lives, we have tools to help us find pretty much whatever we need. Why don’t we have that at work? And that was the beginning of Glean.

Glean searches across all your company’s apps to help you find exactly what you need and discover the things you should know. We’re a diverse team of curious and creative people who want to help each other get big things done—so we can help other teams do the same.

We're backed by some of the Valley's leading venture capitalists—including Sequoia, Kleiner Perkins, Lightspeed, and General Catalyst—and have assembled a world-class team with senior leadership experience at Google, Slack, Facebook, Dropbox, Rubrik, Uber, Intercom, Pinterest, Palantir, and others.

Job Duties and Responsibilities

  • Support sales teams with day-to-day deal desk processes and operational requests
  • Engage with systems and other cross-functional teams to prioritize business requirements, oversee timelines, test and rollout major business impacting updates
  • Drive continuous process improvements and automations that can bring scale to how we operate
  • Report and analyze key business performance metrics, to be utilized for ad-hoc requests, quarterly business reviews
  • Work on strategic projects, pilots, and cross-functional that evolve our go-to-market plan; provide in-depth data-driven recommendations to operations, finance, and sales leadership
  • Engage in quarterly and annual planning activities as needed - ranging from headcount, compensation, target setting, etc.
  • Be a thought partner to the Sales & Success team and be a subject matter expert within the Sales Operations team

Minimum REQUIRED Knowledge, Skills, and Abilities

  • 1-3 years of work experience, preferably in a relevant role, such as Revenue Operations, Business Operations, or Management Consulting
  • Strong analytical skills to look at large datasets, visualize and present data in meaningful ways
  • Comfort with Excel & Powerpoint (or equivalent tools); SQL / Tableau is a nice-to-have
  • Ability to work with CRM (Salesforce) and other field tools for reporting / ops needs
  • Willingness to learn and pick up new skills, and ability to receive constructive feedback
  • Experience working with cross-functional teams and leadership, especially sales management and executives
  • Strong presentation and communication skills; experience building strong relationships with sales management and cross-functional team members
  • Ability to navigate through and communicate complex and sometimes ambiguous situations effectively - verbally, in writing, and presentations
  • Ability to thrive in an action-oriented, fast-paced, cross-regional, diverse, and dynamic work environment

We are a diverse bunch of people and we want to continue to attract and retain a diverse range of people into our organization. We're committed to an inclusive and diverse company. We do not discriminate based on gender, ethnicity, sexual orientation, religion, civil or family status, age, disability, or race.