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Sales Operations Manager



Sales & Business Development, Operations
Bengaluru, Karnataka, India
Posted on Monday, January 15, 2024
About Glean

We’re on a mission to make knowledge work faster and more humane. We believe that AI will fundamentally transform how people work. In the future, everyone will work in tandem with expert AI assistants who find knowledge, create and synthesize information, and execute work. These assistants will free people up to focus on the higher-level, creative aspects of their work.

We’re building a system of intelligence for every company in the world. On the surface, you can think of it as Google + ChatGPT for the enterprise. Under the hood, our platform is the connective tissue between AI and knowledge. It brings all of a company’s knowledge together, understands it at a deep level, provides industry-leading search relevance over it, and connects it to generative AI agents and applications.

Glean was founded by a seasoned team of former Google search and Facebook engineers who saw a need in the enterprise space for their technical depth and passion for AI. We’re a diverse team of curious and creative people who want to help each other get big things done—so we can help other teams do the same.

We're backed by some of the Valley's leading venture capitalists—including Sequoia, Kleiner Perkins, Lightspeed, and General Catalyst—and have assembled a world-class team with senior leadership experience at Google, Slack, Facebook, Dropbox, Rubrik, Uber, Intercom, Pinterest, Palantir, and others.

This role will report directly to the Head of Sales Operations.

What you will do and achieve

  • Report and analyze key metrics to understand bookings, pipeline performance, and health of the business
  • Manage territories / books of business, quota setting process, quarterly revenue forecasting to support headcount growth and strategic planning
  • Build and execute end-to-end operational processes and workflows to increase efficiency and productivity with the Sales & Success team
  • Manage evaluation and implementation of new tools into our existing Sales & Success tech stack
  • Assist Sales & Success team with new technology implementation and administer existing technology stack (Salesforce, Outreach, Gainsight)
  • Support Sales team with day-to-day deal desk processes
  • Drive cross-functional partnerships to solve business challenges and address key growth opportunities
  • Be a thought partner to the Sales & Success team and be a subject matter expert within the Sales Operations team

Who you are

  • 4+ years of work experience, preferably in a relevant role, such as Sales Operations, Customer Success Operations, and/or Business Operations
  • Experience building relationships and working with sales management and executives
  • Significant/advanced experience with a CRM tool, specifically Salesforce
  • Advanced analysis skills: expertise working with large and unstructured data sets and building complex models. Deep understanding of Excel or equivalent analytical tools is a requirement
  • Ability to navigate through and communicate complex ideas effectively - verbally, in writing, and presentations
  • Ability to thrive in an action-oriented, fast-paced, cross-regional, diverse, and dynamic work environment.
We are a diverse bunch of people and we want to continue to attract and retain a diverse range of people into our organization. We're committed to an inclusive and diverse company. We do not discriminate based on gender, ethnicity, sexual orientation, religion, civil or family status, age, disability, or race.