Field Communications Manager
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As an individual contributor reporting to the Sr. Manager, Field Communications and Content, you will be responsible for managing communication programs and initiatives that inform and enable Field sellers with crucial information for their roles.
An overview of this role
In this role, you will partner with groups across the business – from Product Marketing and Management, Corporate Communications, Field Security, Support, Customer Advocacy and more – to support initiatives that impact the Field by providing communications guidance and support. You will also maintain regular communication programs that help amplify and reinforce key messages.
If you are a strong communicator with a passion for change management and supporting your audience with clear and effective communications, if you like analyzing the effectiveness of programs and iterating to improve results, and if you like collaborating and building relationships with cross-functional go-to-market teams, apply today.
What you’ll do
- Manage effective Field Communication strategies and tactics, including, but not limited to, newsletters, videos, memos, presentations and more.
- Maintain regular communications programs including weekly and monthly newsletters and support for the GitLab monthly release.
- Support the Field Communications announcement calendar, working with DRIs across the business to triage requests and advise on communication approach and timing.
- Foster strong partnerships with cross-functional teams such as Field Enablement, Product Marketing, and others for aligned content and communication delivery.
- Support senior team members where needed on company initiatives that impact Field teams.
- Champion efforts to improve Field Communications via GitLab’s handbook-first approach to learning and development.
- Develop and implement a strategy for soliciting feedback from GitLab Field team members to inform communication priorities and requirements.
- Assist in the communication of strategies or messages from senior leadership as needed.
- Take on additional projects and responsibilities as needed.
What you’ll bring
- Experience in copywriting and editing
- Excellent communication (oral and written) and presentation skills
- Excellent team player and ability to effectively collaborate with others
- Strong organizational and planning abilities
- Strong project management skills and attention to detail needing minimal supervision
- Working knowledge of Google docs; photo and video-editing software is a plus
- Proven experience as a communications specialist, preferably with tech B2B sales audiences
- Proven experience developing and executing effective sales newsletters is a huge plus
- Experience with a marketing/communications platform (examples: Staffbase, Mailchimp) is preferred
- Experience in web design and content creation is a plus
- Knowledge of the software development life cycle, DevOps, and/or open source software is a plus
How GitLab will support you
The GitLab Field Enablement team exists to inspire our field and partners to achieve high levels of success through the acquisition and application of knowledge, skills and behaviors - at scale - that improve productivity and accelerate customer outcomes & growth. We have a lot of fun doing this!Thanks to our Transparency value, you can learn more about our Field Enablement strategy and programs on our Field Enablement Team Handbook page.
Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.
GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know during the recruiting process.