About the team

What you'll do

• Assume accountability for providing detailed project management and leading all aspects of critical projects from business case approval through validation of success metrics.
• Based on System Design Thinking principles, design processes that are both effective and efficient and deliver the desired outcomes.
• Primary focus on cultivating positive employee experiences, seeking opportunities to optimize efficiency of processes to deliver exceptional customer service and enhance the overall employee journey.
• Collaborate with cross-functional teams to improve processes and to implement programs with the goal always being to make processes easier from the perspective of the team members.
• Manage and create effective communication strategies to support information flow from the People team to stakeholders while ensuring a strong focus on achieving strategic outcomes. Deliver engaging, informative and well-organized presentations to support project objectives and outcomes.
• Build business cases for new projects based on supporting data to present to People Operations Leadership and key stakeholders.
• Facilitate process mapping and design sessions with cross-functional teams and SMEs to document current state processes while also identifying process gaps, integration opportunities and efficiencies.
• Independently gathers information from a variety of sources; to analyze, interpret, and summarize data gathered, and to deliver meaningful insights to the HR leadership team and other organizational stakeholders.
• Manage high-level meeting coordination and facilitation by ensuring all logistical aspects are organized and communicated concisely.
• Create measures to ensure project outcomes are successful and meet expectations.
• Coordinate, communicate and report out People operational activities including cyclical and project-based assignments.
• Demonstrated resourcefulness in problem-solving, proactively manage multiple projects with a keen sense of attention to detail.
• Create project roadmaps, process documents, project documentation, and milestones to ensure successful completion of projects within the timeframe agreed upon.
• Ensure compliance with all international rules and regulations.
• Update documentation and handbook as appropriate.
• Collect GitLab internal data to track trends in functional areas.
• Collect external market data to support project roadmaps.

What you'll bring

• 3+ years of directly related experience required
• Experience working in a fast-paced environment
• Demonstrated resourcefulness in problem-solving, identifying and addressing issues that may arise during People operational activities to include analyzing problems, proposing solutions, and implementing appropriate measures to overcome challenges
• A strong track record of successful project execution and strong project management skills
• Experience working independently to lead large, complex projects with multiple stakeholders taking them to completion
• Ability to influence others at varying levels of seniority using data to inform recommendations. Work collaboratively with cross-functional teams to identify and mitigate process gaps and issues through active listening and probing resulting in mutual understanding
• Prior understanding and management of the Contractor Hiring process is a plus
• Strong organizational skills
• Strong change management experience
• Strong ability to understand a high-level issue and conduct root cause analysis to understand concerns
• Intermediate/Expert experience analyzing metrics using Excel (or similar software)
• Strong process re-engineering skill set
• Demonstrates exceptional customer service and relationship building skills
• Leverage business knowledge to address complex issues while mitigating risk
• Ability to analyze, investigate & interpret data, issues & situations
• Ability to plan organize and prioritize work while leveraging resources
• Create strong working relationships and influence change
• Ability to multitask and maintain focus to achieve timely results
• Ability to research, collect and organize data for analysis
• Excellent verbal and written communication skills
• Ability to use GitLab
• Aligns with GitLab values

How GitLab will support you

• Benefits to support your health, finances, and well-being
• All remote, asynchronous work environment
• Flexible Paid Time Off
• Team Member Resource Groups
• Equity Compensation & Employee Stock Purchase Plan
• Growth and development budget
• Parental leave
• Home office support

Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.