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Renewals Manager



Multiple locations
Posted on Thursday, June 13, 2024

From Fivetran’s founding until now, our mission has remained the same: to make access to data as simple and reliable as electricity. With Fivetran, customer data arrives in their warehouses, canonical and ready to query, with no engineering or maintenance required. We’re proud that more organizations continue to leverage our technology every day to become truly data-driven.

About the Role

Fivetran is building data pipelines to power the modern data stack for thousands of companies.
We’re looking for a Renewals Specialist to join our vibrant team and play a vital role in ensuring customer success and long-term growth across the entire APAC region.

This is a full-time position based out of our Singapore region.

Technologies You’ll Use

  • Salesforce, Looker, Catalyst, Zendesk, Google Sheets, Slack

What You’ll Do

  • Own the renewal process for assigned customers: Proactively reach out to customers approaching renewal dates, understanding their unique needs and challenges.
  • Craft compelling renewal proposals: Clearly demonstrate the ongoing value of Fivetran solutions, tailoring presentations to each customer's specific data journey and ROI.
  • Navigate negotiations and objections: Address customer concerns with empathy and expertise, finding mutually beneficial solutions to secure renewals.
  • Become a trusted advisor: Build strong relationships with customers, acting as a valuable resource and advocate for their continued success with Fivetran.
  • Gather feedback and insights: Proactively collect customer feedback to identify opportunities for improvement and optimize the renewal process.
  • Collaborate with cross-functional teams: Partner with Account Executives, Customer Success Managers, and Product teams to ensure a seamless and personalized renewal experience.
  • Data-driven decision making: Analyze renewal data to identify trends, track key metrics, and inform strategies for improved retention rates.
  • Contribute to a winning culture: Embrace collaboration, celebrate successes, and continuously strive for excellence in customer service.

Skills We’re Looking For

  • Have meaningful (1+ years) experience in B2B sales or customer renewals, ideally within the SaaS industry.
  • Have a proven track record of exceeding targets and building strong customer relationships.
  • Skilled communicator with the ability to articulate complex technical concepts in clear and concise language.
  • Strong negotiation and problem-solving skills, adept at finding win-win solutions.
  • Data-driven with excellent analytical and reporting skills.
  • Highly motivated and self-directed, with a proactive and results-oriented approach.
  • Passionate about the power of data and committed to Fivetran's mission of powering the data revolution.



Perks and Benefits

  • 100% employer-paid medical insurance*
  • Generous paid time-off policy (PTO), plus paid sick time, inclusive parental leave policy, holidays, and volunteer days off
  • RSU stock grants*
  • Professional development and training opportunities
  • Company virtual happy hours, free food, and fun team-building activities
  • Monthly cell phone stipend
  • Recharge, reenergize, and pursue personal and professional goals with a 30-day paid leave after 5 years*
  • Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching, and self-guided mindfulness exercises for all covered employees and their covered dependents.

*May vary by country and worker type - please reach out to your recruiter for more information

Click here to learn more about Fivetran's Benefits by Region.

We’re honored to be valued at over $5.6 billion, but more importantly, we’re proud of our core values of Get Stuck In, Do the Right Thing, and One Team, One Dream. Read about us in Forbes.

Fivetran brings together high-quality talent across the globe to make data access as easy and reliable as electricity for our customers. We value and recognize that our customers benefit from having innovative teams made of people from many backgrounds, experiences, and identities. Fivetran promotes diversity, equity, inclusion & belonging through attracting, recruiting, developing, and retaining a diverse workforce, not only because it is the right thing to do, but because it helps us build a world-class company to better serve our customers, our people and our communities.

To learn more about Fivetran’s culture and what it’s like to be part of the team, click here and enjoy our video.

To learn more about our candidate privacy policy, you can read our statement here.

We are committed to ensuring that all candidates have an equal opportunity to participate in our interview process. If you require accommodations at any stage of the process due to a disability, medical condition, or any other circumstance, please don't hesitate to submit your request by filling out this form. We will work with you to provide reasonable accommodations to facilitate your participation and ensure a fair and accessible interview experience. Your request and any information provided will be kept confidential and will not impact your candidacy. We look forward to hearing from you and accommodating your needs to the best of our ability.