Technical Product Specialist
From Fivetran’s founding until now, our mission has remained the same: to make access to data as simple and reliable as electricity. With Fivetran, customer data arrives in their warehouses, canonical and ready to query, with no engineering or maintenance required. We’re proud that more organizations continue to leverage our technology every day to become truly data-driven.
About the Role
From Fivetran’s founding until now, our mission has remained the same: make access to data as simple and reliable as electricity. With Fivetran, customer data arrives in their warehouses, canonical and ready to query, with no engineering or maintenance required. We’re proud that more organizations continue to leverage our technology every day to become truly data-driven.
As a Technical Product Specialist you will play a crucial role working with our customers as part of the Product Operations team. As our first point of contact you will provide technical consulting to prospective customers that will drive new data connectors. Build relationships as you work closely with our customers to understand their data requirements, and communicate these requirements to engineering. Once the connector is built, onboard and support them and engineering to resolve any connector issues.
This is a full-time position based out of our Bengaluru office with opportunities for remote work.
Technologies You’ll Use
SQL, API concepts, Zendesk, Salesforce, Monday.com, Height, Looker, Sigma, Slack
What You’ll Do
Review API documentation to qualify or disqualify candidates from our By-Request program
Work with customers to understand their data needs and translate that into product recommendations
Provide best practices to customers throughout their onboarding process
Communicate to product teams as connectors move through development and advise on timelines, potential roadblocks, and technical issues
Help resolve connector issues and maintain support tickets to communicate these issues
Collaborate with Product Managers and internal teams on improvement of internal processes and feature requests
Skills We’re Looking For
1-2 years of experience in applicable work (tech support, client solutions, product support)
Business and technical acumen with a desire to learn and become a subject matter expert
Basic understanding of SQL concepts is a plus
Familiarity with API concepts
Communicates effectively in online meetings, trainings and demonstrations
Ability to work independently and collaboratively
Problem solving: Applies analytical thinking to identify causes and solutions to problems
Perks and Benefits
- 100% employer-paid medical insurance*
- Generous paid time-off policy (PTO), plus paid sick time, inclusive parental leave policy, holidays, and volunteer days off
- RSU stock grants
- Professional development and training opportunities
- Company virtual happy hours, free food, and fun team building activities
- Monthly cell phone stipend
- Recharge, reenergize, and pursue personal and professional goals with a 30 day paid leave after 5 years
*may vary by country - please reach out to your recruiter for more information
To learn more about Fivetran's benefits by region - click here.
We’re honored to be valued at over $5.6 billion, but more importantly, we’re proud of our core values of Get Stuck In, Do the Right Thing, and One Team, One Dream. Read about us in Forbes.
Fivetran brings together high-quality talent across the globe to make data access as easy and reliable as electricity for our customers. We value and recognize that our customers benefit from having innovative teams made of people from many backgrounds, experiences and identities. Fivetran promotes diversity, equity, inclusion & belonging through attracting, recruiting, developing and retaining a diverse workforce, not only because it is the right thing to do, but because it helps us build a world-class company to better serve our customers, our people and our communities.
To learn more about Fivetran’s culture and what it’s like to be part of the team, click here and enjoy our video.