Payment Operations Team Lead
Finom
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Amsterdam, Netherlands
Posted 6+ months ago
About Finom
Finom is a European tech startup headquartered in Amsterdam, and we’re on a journey towards revolutionizing the financial landscape for entrepreneurs worldwide. Our mission is to develop an all-in-one financial B2B solution that integrates banking functions, accounting, financial management, and invoicing into a seamless, mobile-first platform.
We recently closed a €115 million Series C equity round (around $133 million), bringing our total funding to approximately $346 million. This significant investment follows a $105 million growth funding round from General Catalyst, a long-term backer since 2021 known for supporting companies like Airbnb, HubSpot, KAYAK, and Stripe.
Finom's platform goes beyond traditional banking, offering invoicing and a growing suite of features, including AI-enabled accounting, aiming to simplify financial management for entrepreneurs. We're actively expanding our reach across key EU markets like Germany, France, the Netherlands, Italy, and Spain.
At Finom, we’re not just redefining the entrepreneurial experience — we’re empowering our employees to make a real difference. Your work matters, and your impact extends far beyond product metrics. We nurture innovation and an inspiring work environment where bold ideas thrive, prioritizing thorough research, swift implementation of solutions, and ensuring that every effort we make benefits our users, employees, partners, and our business as a whole.
Maintaining our start-up spirit, we prioritize thorough research, swift implementation of solutions, and ensuring that every effort we make benefits our users, employees, partners, and, of course, our business.
About the Role
As the Manager of our Payment Operations department, you will oversee and guide the teams handling key financial processes, including card operations, SWIFT transfers, foreign exchange (FX) and SEPA transactions.
You will be responsible for managing our payment operations process leads
Responsibilities
- Payment Operations Oversight: Oversee and guide teams handling key financial processes, including SEPA, SWIFT, FX, and card operations. This includes managing teams responsible for payment recalls, transaction investigations, and detailed payment analysis.
- Process Improvement Leadership: Lead initiatives to enhance and streamline processes within the Payment Operations hub, driving efficiency and effectiveness.
- Strategic Impact & Service Delivery: Directly impact and influence the delivery of payment services, shaping both customer-facing products and back-office systems.
- Client Management & Quality: Handle client issues directly, ensuring the highest service quality through analyst-to-client communication and taking full responsibility for issue resolution from start to finish.
- Partner and Infrastructure Management: Communicate and engage with payment infrastructure providers to escalate requests, track issues, and ensure timely resolution.
- Cross-Functional Collaboration: Work closely with internal stakeholders, including Product, Customer Care, and Sales teams, to ensure operations align with broader company goals.
- Complexity Simplification: Possess the ability to take complex infrastructures and simplify them.
- Familiarity with SWIFT interfaces.
- Previous experience working directly with a Clearing Settlement Mechanism (CSM).
Who you are
- Experience (Payments):3+ years working with SEPA, SWIFT, and FX in a fintech, neobank, or traditional bank environment.
- Experience (Leadership):2+ years leading a team, with a focus on SWIFT, FX, or SEPA processes.
- Technical Experience: Experience working with direct Target2 connectivity.
- Language: Speak English fluently.
- Mindset: Act with a "start-up" mentality, with a clear focus on striving for improvements.
- Work Style: Enjoy working autonomously, while also collaborating effectively with the immediate team and multiple other departments/stakeholders.
- Problem Solving: Actively try to detect inefficiencies and propose solutions.
- Data & Analytics: Possess an analytical mindset, proficient with data and analytics, and tools such as Metabase, PowerBI, or DataBricks.
Interview Process
Recruiter Interview - 30 mins
1st Interview - 60 mins
Case
Final Interview
What You Will Get In Return
Make a genuine impact on the product
Join our upward trajectory, and grow with us. We provide the resources and opportunities for continuous personal and professional development, empowering you to make a genuine impact on our evolving product.
Work in the EU
Embark on this exciting journey with us and enjoy the flexibility of traveling and working remotely or in a hybrid model across Europe.
Become a stock options holder
Unlock your inner entrepreneur and align your aspirations with ours through our Stock Options Program. This exciting opportunity is available to every team member, from junior team members to our founders.
Receive unwavering support and care
Finom stands by you at every step, embodying our commitment to your well-being and success reflected in our modern, friendly, and eco-conscious corporate culture. We offer constant support and care to ensure your Finom experience is successful and fulfilling.
Work & Swim program
Immerse yourself in our exclusive Work & Swim Program. Spend one month in a comfortable corporate apartment in enchanting Cyprus. It's the ideal opportunity to strike the perfect work-life balance while enjoying breathtaking Mediterranean views.
Equal Opportunity Statement
At Finom, we're an equal opportunity employer and value diversity at our company. We embrace diversity and invite applications from all walks of life. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, disability status, or other applicable legally protected characteristics.
This job is no longer accepting applications
See open jobs at Finom.See open jobs similar to "Payment Operations Team Lead" General Catalyst.
