Customer Due Diligence Process Owner - AI & Automation
Finom
Software Engineering, Customer Service, Data Science
Barcelona, Spain
Posted on Aug 25, 2025
About Finom
Finom is a European tech startup headquartered in Amsterdam, and we’re on a journey towards revolutionizing the financial landscape for entrepreneurs worldwide. Our mission is to develop an all-in-one financial B2B solution that integrates banking functions, accounting, financial management, and invoicing into a seamless, mobile-first platform.
We recently closed a €115 million Series C equity round (around $133 million), bringing our total funding to approximately $346 million. This significant investment follows a $105 million growth funding round from General Catalyst, a long-term backer since 2021 known for supporting companies like Airbnb, HubSpot, KAYAK, and Stripe.
Finom's platform goes beyond traditional banking, offering invoicing and a growing suite of features, including AI-enabled accounting, aiming to simplify financial management for entrepreneurs. We're actively expanding our reach across key EU markets like Germany, France, the Netherlands, Italy, and Spain.
At Finom, we’re not just redefining the entrepreneurial experience — we’re empowering our employees to make a real difference. Your work matters, and your impact extends far beyond product metrics. We nurture innovation and an inspiring work environment where bold ideas thrive, prioritizing thorough research, swift implementation of solutions, and ensuring that every effort we make benefits our users, employees, partners, and our business as a whole.
Maintaining our start-up spirit, we prioritize thorough research, swift implementation of solutions, and ensuring that every effort we make benefits our users, employees, partners, and, of course, our business.
About the Role
As the Customer Due Diligence Process Owner, you'll be at the forefront of innovation, responsible for designing, implementing, and continuously improving AI and automation solutions within our CDD function. Your role is crucial for enhancing efficiency, ensuring compliance, and improving the customer experience through strategic use of technology.
Responsibilities
- Drive the design and implementation of AI and automation solutions to optimize CDD processes.
- Champion the adoption of AI and automation across the CDD team.
- Ensure all solutions meet strict regulatory requirements and compliance standards.
- Use low-code/no-code platforms (e.g., Zapier, n8n, Make/Integromat) to build reliable and scalable processes without extensive custom development.
- Take full ownership of end-to-end CDD processes, leading digital transformation efforts.
- Introduce innovative approaches to streamline onboarding, monitoring, and review activities.
- Manage proof-of-concepts and pilot projects, bringing successful solutions into production.
- Serve as the main point of contact between the CDD team and key stakeholders, including Compliance, Risk, Product, and Technology.
- Translate complex business and regulatory requirements into actionable AI and automation solutions.
- Lead cross-functional initiatives that impact CDD processes.
- Independently manage projects from ideation to implementation, ensuring timely delivery and measurable outcomes.
- Define, track, and report on key success metrics for AI and automation initiatives.
- Provide clear and concise reporting to senior management on process efficiency, risk mitigation, and value creation.
Who you are
- A strong understanding of CDD/Know Your Customer (KYC)/Anti-Money Laundering (AML) processes and regulatory requirements.
- Proven experience in process optimization, automation, and AI technologies.
- Hands-on experience with low-code/no-code platforms to design and maintain efficient workflows.
- The ability to work independently, turning strategic vision into practical execution.
- Excellent stakeholder management and cross-functional collaboration skills.
- An analytical mindset with the ability to define and interpret performance metrics.
- A continuous improvement mindset and innovative thinking
- You are a proactive self-starter who takes full accountability for results.
- You consistently identify opportunities for automation and efficiency gains.
- You build trust by effectively balancing regulatory rigor with operational efficiency.
- You are dedicated to delivering measurable improvements in speed, quality, and compliance through AI and automation.
Interview Process
Recruiter Interview - 30 mins
1st Interview - 60 mins
Case
Final Interview - 60 mins
What You Will Get In Return
Make a genuine impact on the product
Join our upward trajectory, and grow with us. We provide the resources and opportunities for continuous personal and professional development, empowering you to make a genuine impact on our evolving product.
Work in the EU
Embark on this exciting journey with us and enjoy the flexibility of traveling and working remotely or in a hybrid model across Europe.
Become a stock options holder
Unlock your inner entrepreneur and align your aspirations with ours through our Stock Options Program. This exciting opportunity is available to every team member, from junior team members to our founders.
Receive unwavering support and care
Finom stands by you at every step, embodying our commitment to your well-being and success reflected in our modern, friendly, and eco-conscious corporate culture. We offer constant support and care to ensure your Finom experience is successful and fulfilling.
Work & Swim program
Immerse yourself in our exclusive Work & Swim Program. Spend one month in a comfortable corporate apartment in enchanting Cyprus. It's the ideal opportunity to strike the perfect work-life balance while enjoying breathtaking Mediterranean views.
Equal Opportunity Statement
At Finom, we're an equal opportunity employer and value diversity at our company. We embrace diversity and invite applications from all walks of life. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, disability status, or other applicable legally protected characteristics.