Junior Customer Due Diligence Analyst
Finom
IT, Customer Service
Barcelona, Spain
Posted on Jul 1, 2025
About Finom
Finom is a European tech startup headquartered in Amsterdam, and we’re on a journey towards revolutionizing the financial landscape for entrepreneurs worldwide. Our mission is to develop an all-in-one financial B2B solution that integrates banking functions, accounting, financial management, and invoicing into a seamless, mobile-first platform.
Over the past two years, our team has fuelled exponential growth, securing $105 million in investments and propelling us into hyper-growth mode. We’re on track to become a unicorn start-up, backed by global funds like General Catalyst (known for supporting Airbnb, HubSpot, KAYAK, and Stripe). Finom has expanded its reach across 10+ EU countries, with a strong presence in key markets like Germany and France.
At Finom, we’re not just redefining the entrepreneurial experience—we’re empowering our employees to make a real difference. Your work matters, and your impact extends far beyond product metrics. We nurture innovation and an inspiring work environment where bold ideas thrive, prioritizing thorough research, swift implementation of solutions, and ensuring that every effort we make benefits our users, employees, partners, and our business as a whole.
Maintaining our start-up spirit, we prioritize thorough research, swift implementation of solutions, and ensuring that every effort we make benefits our users, employees, partners, and, of course, our business.
Working format:
Cyprus: Relocation package is provided.
Spain: we are only able to hire candidates who possess a DNI (for Spanish nationals) or a NIE linked to a valid working permit in Spain (for foreign nationals). Relocation support is not provided.
Poland: employment will be under 'Umowa o Pracę' (UoP). Relocation support is not provided.
About the Role
This role involves live chat customer support for onboarding, data updates, and CDD checks. It requires verifying customer information, identifying red flags per KYC/CDD standards, and escalating issues. The individual will collaborate with internal teams to resolve issues, maintain customer experience, and contribute to process improvements and documentation.
Responsibilities
- Support customers via live chat with onboarding-related questions, data updates and CDD checks.
- Review and verify customer information in line with internal procedures and compliance requirements.
- Identify and escalate red flags or missing information based on KYC/CDD standards.
- Collaborate closely with internal teams (Compliance, Sales, Product, etc.) to resolve customer issues efficiently.
- Help maintain a high-quality customer experience while meeting internal service timelines.
- Participate in the continuous improvement of support processes by sharing insights and feedback from customer interactions.
- Support documentation and updates of internal workflows or guides as needed.
Who you are
- English – full working proficiency; Dutch, French, German, Italian, Spanish, Portuguese or Greek would be an advantage but is not a precondition;
- Detail-oriented and highly motivated self-starter;
- Critical and analytical thinking;
- Start-up oriented, proactive, result-driven, and capable of working under own initiative and little supervision;
- 1–2 years of experience in KYC/CDD, preferably in a regulated financial or fintech environment. Strong communication skills and attention to detail are essential.
What You Will Get In Return
Make a genuine impact on the product
Join our upward trajectory, and grow with us. We provide the resources and opportunities for continuous personal and professional development, empowering you to make a genuine impact on our evolving product.
Work in the EU
Embark on this exciting journey with us and enjoy the flexibility of traveling and working remotely or in a hybrid model across Europe.
Become a stock options holder
Unlock your inner entrepreneur and align your aspirations with ours through our Stock Options Program. This exciting opportunity is available to every team member, from junior team members to our founders.
Receive unwavering support and care
Finom stands by you at every step, embodying our commitment to your well-being and success reflected in our modern, friendly, and eco-conscious corporate culture. We offer constant support and care to ensure your Finom experience is successful and fulfilling.
Work & Swim program
Immerse yourself in our exclusive Work & Swim Program. Spend one month in a comfortable corporate apartment in enchanting Cyprus. It's the ideal opportunity to strike the perfect work-life balance while enjoying breathtaking Mediterranean views.
Equal Opportunity Statement
At Finom, we're an equal opportunity employer and value diversity at our company. We embrace diversity and invite applications from all walks of life. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, disability status, or other applicable legally protected characteristics.