Customer Due Diligence Team Lead
Finom
Customer Service
Barcelona, Spain
Posted on Jul 1, 2025
About Finom
Finom is a European tech startup headquartered in Amsterdam, and we’re on a journey towards revolutionizing the financial landscape for entrepreneurs worldwide. Our mission is to develop an all-in-one financial B2B solution that integrates banking functions, accounting, financial management, and invoicing into a seamless, mobile-first platform.
Over the past two years, our team has fuelled exponential growth, securing $105 million in investments and propelling us into hyper-growth mode. We’re on track to become a unicorn start-up, backed by global funds like General Catalyst (known for supporting Airbnb, HubSpot, KAYAK, and Stripe). Finom has expanded its reach across 10+ EU countries, with a strong presence in key markets like Germany and France.
At Finom, we’re not just redefining the entrepreneurial experience—we’re empowering our employees to make a real difference. Your work matters, and your impact extends far beyond product metrics. We nurture innovation and an inspiring work environment where bold ideas thrive, prioritizing thorough research, swift implementation of solutions, and ensuring that every effort we make benefits our users, employees, partners, and our business as a whole.
Maintaining our start-up spirit, we prioritize thorough research, swift implementation of solutions, and ensuring that every effort we make benefits our users, employees, partners, and, of course, our business.
Working format:
Cyprus: Relocation package is provided.
Spain: we are only able to hire candidates who possess a DNI (for Spanish nationals) or a NIE linked to a valid working permit in Spain (for foreign nationals). Relocation support is not provided.
Poland: employment will be under 'Umowa o Pracę' (UoP). Relocation support is not provided.
About the Role
This role leads and supports a team of CDD Analysts, managing all aspects of team performance, scheduling, and backlog to ensure efficient and accurate processing of CDD cases. The individual will be the primary contact for key stakeholders (CCS, Sales, FCRM, Product teams), driving improvements, meeting KPIs, and ensuring regulatory compliance through cross-functional collaboration.
Responsibilities
- Lead and support a team of CDD Analysts, providing guidance, coaching, and motivation.
- Handle all aspects of team management, including scheduling, performance tracking, handling absences/sickness, and conducting regular check-ins.
- Monitor and manage the onboarding backlog, ensuring timely and accurate processing of CDD cases.
- Serve as the main point of contact for key stakeholders, including CCS, Sales, FCRM, and Product teams.
- Drive and implement team improvements to enhance team efficiency and service quality.
- Ensure the team consistently meets or exceeds KPI targets and complies with internal and external regulatory standards.
- Collaborate cross-functionally to resolve challenges, improve workflows, and support change initiatives.
- Utilize AI-powered tools to support screening, translations, or document analysis
- Support the validation and quality review of AI or rule-based models used in risk scoring and transaction monitoring
Who you are
- English – full working proficiency; Dutch, French, German, Italian, Spanish, Portuguese or Greek would be an advantage but is not a precondition;
- Thorough and specific knowledge of typologies of money laundering, terrorism financing, sanctions;
- Detail-oriented and highly motivated self-starter;
- Critical and analytical thinking;
- Start-up oriented, proactive, result-driven, and capable of working under own initiative and little supervision
- Familiarity with AI tools and their application in compliance or CDD workflows.
- Experience reviewing or validating risk models, decision rules, or automated alerts.
What You Will Get In Return
Make a genuine impact on the product
Join our upward trajectory, and grow with us. We provide the resources and opportunities for continuous personal and professional development, empowering you to make a genuine impact on our evolving product.
Work in the EU
Embark on this exciting journey with us and enjoy the flexibility of traveling and working remotely or in a hybrid model across Europe.
Become a stock options holder
Unlock your inner entrepreneur and align your aspirations with ours through our Stock Options Program. This exciting opportunity is available to every team member, from junior team members to our founders.
Receive unwavering support and care
Finom stands by you at every step, embodying our commitment to your well-being and success reflected in our modern, friendly, and eco-conscious corporate culture. We offer constant support and care to ensure your Finom experience is successful and fulfilling.
Work & Swim program
Immerse yourself in our exclusive Work & Swim Program. Spend one month in a comfortable corporate apartment in enchanting Cyprus. It's the ideal opportunity to strike the perfect work-life balance while enjoying breathtaking Mediterranean views.
Equal Opportunity Statement
At Finom, we're an equal opportunity employer and value diversity at our company. We embrace diversity and invite applications from all walks of life. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, disability status, or other applicable legally protected characteristics.