Payment Operations Analyst (Card Operations)
Finom
IT, Operations
Poland
Posted on Friday, September 20, 2024
About Finom
Finom is a European tech startup headquartered in Amsterdam—and we’re on a journey towards revolutionizing the financial landscape for entrepreneurs worldwide. Our mission is to develop an all-in-one financial B2B solution that integrates banking functions, accounting, financial management, and invoicing into a seamless, mobile-first platform.
Over the past two years, our team has fuelled exponential growth, securing $50 million in investments and propelling us into hyper-growth mode. We’re on track to become a unicorn start-up by 2025, backed by global funds like General Catalyst (known for supporting Airbnb, HubSpot, KAYAK, and Stripe). Finom has expanded its reach across 10+ EU countries, with a strong presence in key markets like Germany and France.
At Finom, we’re not just redefining the entrepreneurial experience—we’re empowering our employees to make a real difference. Your work matters, and your impact extends far beyond product metrics. We nurture innovation and an inspiring work environment where bold ideas thrive, prioritizing thorough research, swift implementation of solutions, and ensuring that every effort we make benefits our users, employees, partners, and our business as a whole.
Maintaining our start-up spirit, we prioritize thorough research, swift implementation of solutions, and ensuring that every effort we make benefits our users, employees, partners, and, of course, our business.
About the Role
We are looking for a full time Payment Operations Analyst to join our expanding Card Operations team.
What you'll be doing
- Work in our Card Operations team where you will action tasks from our customer support team, and be responsible for helping to resolve day-to-day issues of our customers;
- Work on Card related issues, such as payment investigations and payments analysis / investigation of transactions issues as well as card delivery issues and chargebacks;
- Be involved into building processes for our Payment Operations hub from scratch, and supporting Finom with new market launches;
- Have the opportunity to make a direct impact on how payment services are offered to our customers in both our products and back office systems;
- Communicate with our payment infrastructure providers to escalate requests and track issues;
- Work on daily operational requests with an "improvement mindset", always looking for new opportunities for improvement.
Who You Are
- Speak English fluently;
- Act with a "start up" mentality, with a clear focus on striving for improvements;
- Enjoy working autonomously, whilst also collaborating with your own team alongside multiple other departments and stakeholders;
- Actively try to detect inefficiencies and propose solutions;
- Act on initiative, and search for answers to provide the best experience for our customers;
- Have troubleshooting at the heart of your work ethic! You are the type of person who won't stop until they get a resolution;
- Have experience working in Payment Operations in a neo-bank or fintech;
- Have exceptional numerical skills;
- Have an analytical mindset.
Hiring process for this role:
Application Review - 5 days
Recruiter Interview - 30 min
Hiring Manager Interview - 45 min - 1 hour
Test Task - up to 3 days
Final Interview - 45 min - 1 hour
Offer
What You Will Get In Return
Make a genuine impact on the product
Join our upward trajectory, and grow with us. We provide the resources and opportunities for continuous personal and professional development, empowering you to make a genuine impact on our evolving product.
Work in the EU
Embark on this exciting journey with us, working from our elegant offices in Paphos (Cyprus) and Amsterdam (the Netherlands), with upcoming hubs in Poland and Spain. Enjoy the flexibility of traveling and working in a remote/hybrid model across Europe.
Become a stock options holder
Unlock your inner entrepreneur and align your aspirations with ours through our Stock Options Program. This exciting opportunity is available to every team member, from junior team members to our founders.
Receive unwavering support and care
Finom stands by you at every step, embodying our commitment to your well-being and success reflected in our modern, friendly, and eco-conscious corporate culture. We offer constant support and care to ensure your Finom experience is successful and fulfilling.
Work & Swim program
Immerse yourself in our exclusive Work & Swim Program. Spend one month in a comfortable corporate apartment in enchanting Cyprus. It's the ideal opportunity to strike the perfect work-life balance while enjoying breathtaking Mediterranean views.
Equal Opportunity Statement
At Finom, we're an equal opportunity employer and value diversity at our company. We embrace diversity and invite applications from all walks of life. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, disability status, or other applicable legally protected characteristics.